One of the most significant periods of my life was the three years I studied under the world’s greatest business consultant, Peter Drucker. Dr. Drucker is known as the father of modern management, but he also contributed to the creation of marketing as a professional discipline, wrote extensively about entrepreneurship and innovation, and is generally regarded as the greatest business philosopher of all-time.

There is not a single day that I don’t hear his voice in my head as I work through customer problems. His advice has become the foundational pillars of my work and in many respects, my life.

But there is one piece of advice he gave me that is remarkably useful to me in this overwhelming world of change, and I think it will help you, too. Let’s reveal that today.

Immersed in the problem

I studied under Dr. Drucker while pursuing an MBA at the Claremont Graduate University. He had retired from most of his professional life and devoted his time to mentoring students in the business school that now bore his name.

He would sit on the edge of a desk with a carafe of coffee and talk about his books. It was impossible to outline his talks as he took us on a jagged journey through his life and the fascinating people he met along the way.

Dr. Drucker taught us through the Harvard case study method. We were assigned a long text detailing a complex business problem. Over weeks of classes, we would dissect the issues from every angle. As business leaders, our tendency was to try to solve the case and resolve the problem.

And that’s when Dr. Drucker would go nuts.

It’s not about the right answers

This class was filled with experienced leaders eager to display their intelligence and insight by “solving” the case study.

Nothing irked Dr. Drucker more.

“The people in this case study have been working in their business for 30 years or more,” he would say. “What makes you so arrogant to think that you can solve the problem when they can’t? Your job is not to have the right answers. Your jobs is to have the right questions.”

This might be the most important advice of my professional life and informed how I approach all my business consulting assignments. I approach business problems very humbly because I am never the expert in the room. Why would I have the right answers?  However, I can guide people to the right questions — the real key to a resolution.

I’ve found that most leaders have the knowledge and insight to solve their problems if they know where to find an answer.

Relevance of the right questions

The marketing world is far too complex to be an expert in everything. I’m not sure you can be an expert in anything! However, you must be immersed enough in the day’s issues to ask the right questions. You have to have a sense of what is possible.

I think curiosity is the most important soft skill for marketers today. For me, asking the right questions is not just a prerequisite to effective consulting. It helps me become a better author, speaker, and teacher.

Asking the right questions is also the true heart of all great content creation. If you put the work into finding the right questions, great content will surely follow.

Jay Acunzo and I just dropped a fun podcast episode demonstrating the opportunity to ask the right questions. We challenged each other to pose questions that the other person had never been asked before. And it worked! I invite you to have some fun with us and enter a world of challenging questions.

All you have to do is click here >

Click here to enjoy Marketing Companion Episode 305

Please support our sponsor, who brings you this amazing episode.

Bravo for Brevo!

This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now, any business can build automated customer experiences, email marketing workflows, and landing pages that guide your customer to your main message. We are here to support businesses successfully navigating their digital presence to strengthen their customer relationships.

Go to https://www.brevo.com/marketingcompanion to sign up for Brevo for free and use the code COMPANION to save 50% on your first three months of Brevo’s Starter & Business plan!

Illustration courtesy MidJourney

The post You don’t need to have the right answers if you have the right questions. appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

What were the most popular blog posts of 2024?

This is more difficult to answer today than a few years ago because my posts are read in so many different places today. I don’t spend the time curating social media views across all the various channels (like Medium, Substack, and LinkedIn) but certainly can see when a post goes “viral.”

Here at least is an estimate of the most popular posts of 2024 based on post views.

1. How to Reimagine Universities for the AI Era

Although this post appeared just a few weeks ago, it was “boosted” by Medium and appeared on the front page of the platform’s website. There is some wild thinking here, and most people agreed with my view that colleges need a radical new start.

2. In Defense of Jaguar (I think I’m the Only One)

A post that caused a rumble, earning 17,000 views on LinkedIn. I almost didn’t comment on this car controversy, but so many people wrote to me to ask what I thought about it that I took the plunge.

This is a good example of “spiky” content. I posed a contrarian view, not to be contrarian but to expose a defensible argument.

3. The Real Reason Marketing Content is Getting Worse

The idea is that a creative dependency on technology limits people’s ability to innovate because they don’t know the craft. This hit a chord with people, resulting in hundreds of reader comments across the web.

4. The Biggest Threat to Free Speech and Democracy Isn’t Speech. It’s Amplification

There are so many arguments about protecting free speech and the limits of free speech but most people are missing the point entirely. The opportunity for vast amplification of any view was something the Founding Fathers never anticipated.

5. It’s Time to Create a Creator Guild

One of the major limits on AI progress is a lack of access to high quality content. I would happily turn over almost 20 years of content to my AI overlords for fair compensation. Wouldn’t you? Solves so many problems.

6. Ten Non-Obvious Social Media Trends

In my early days as a blogger, I commented on social media almost exclusively. I thought it would be fun to return to my roots and point to some trends that seem to be passing many people by.

7. How Blogging Changed My Life

2024 marked the 15th anniversary of my blog. I normally don’t dwell on the past but this was an opportunity to reflect on how far I’ve come as a blogger. While blogging might seem like the OG social media content, it is still as vital as ever and still growing.

8. Why AI Will Not Doom Marketing

Open AI founder Sam Altman blurted out that AI will easily and rapidly eliminate 95% of all marketing jobs. I don’t know AI, but I do know marketing and I had to point out why this is view is simply wrong.

9. How to be the Best Fake Possible

If I hear the word “authentic” one more time I think I’ll hurl. Do we really want authentic? It never crosses my mind when I watch a spectacular action movie created almost entirely by CGI. If I value spectacular in the real world, why not in the business world. Should we embrace the Era of Spectacular?

10. The Biggest Mistake Content Creators Make Today

This might seem like a click-bait headline, but it’s not. I’ve done hundreds of personal coaching calls, and 90% of the people I speak to have grotesquely sub-optimized their content because of this one mistake.

So that’s a wrap. I’ll add that my top five podcast episodes of the year were:

1. Why it was time to burn this community to the ground

2. Beyond Imposter Syndrome

3. Creating your signature story

4. What business are you in — really?

5. The inescapable role of humans in an AI world

If you’re a fan of the blog, I think you will love The Marketing Companion podcast! 

Thanks for being here, and here’s to a great 2025.

Need a keynote speaker about brand communities? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustrations courtesy MidJourney

The post The most popular blog posts of 2024 appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

So this is sort of weird.

Keith Jennings was a beta reader for my new book Audacious: How Humans Win in an AI Marketing World (coming Feb 2025!). He was so moved and inspired by the book that he’s decided to make radical changes to reimagine his career. And unfortunately, part of that means taking a sabbatical as a co-host of my podcast!

I obviously hate to see Keith take the year off but I’m excited for his future and proud that my book had this profound impact on him.

This prompted us to devote his final episode to a discussion of career transformation. Both of us have reinvented our careers almost continuously, and in this show we consider three questions that enable relevant introspection:

1. Working ON something is very different than working IN it. Are you working on your career or in it?
2. Are you working at the top of your license? Are you so busy that it is keeping you from working at the top of your potential?
3. Are you working at the edge of your abilities? Are you in a trench of career sameness? Just mailing it in? Maybe it is time to unlearn what you’ve learned.

Keith always brings a compassionate, human view to the field of marketing and this episode will definitely challenge you to transform your career. Just click here to listen:

Click here to enjoy Marketing Companion Episode 303

Please support our sponsor, who brings you this amazing episode.

Bravo for Brevo!

This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now any business can build automated customer experiences, email marketing workflows, and landing pages that guide your customer to your main message. We are here to support businesses successfully navigating their digital presence in order to strengthen their customer relationships.

Go to https://www.brevo.com/marketingcompanion to sign up for Brevo for free and use the code COMPANION to save 50% on your first three months of Brevo’s Starter & Business plan!

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The post Are You Playing Small? Three Questions That Transform Your Career appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

I’ve been a faculty member at several different universities since 2009 and have lectured far longer than that. I care about these institutions. They’re part of the American heritage, and in many cases, they’re a gift to the world. But we live in fast-changing times, and universities do not change fast. I’m worried about our colleges. How do we reimagine universities in the Era of AI?

I have some ideas about this, and if you’re currently associated with a college, you will hate them.

To begin with, my thesis is that in the AI Era, universities will fail (and are already failing) to prepare students for many careers. Change isn’t just knocking; it’s kicking down the door, raiding your fridge, and redecorating your living room. There has to be a radical reimagining of the university education that matches the radical disruption of our times.

First, let’s get a few things off the table. If a student attends college for the social aspects or to spend a few years maturing, today’s university system is fine. If a student attends for a purely academic pursuit without any thought of employment, they will thrive in the system we have today.

But I assume most students attend college to launch a career. And that’s where the problems begin.

I’ll break down the problems one by one before offering some solutions.

Organization

I’ve talked to many leading authorities in the tech space — people right in the middle of AI development in Silicon Valley. And I’ve asked them, “How would you prepare young people for a career with the amount of disruption occurring?” Without exception, the answer is, “I don’t know.”

This presents an existential problem because universities are generally organized by career choice: engineering, teaching, art, journalism, etc. But if nobody knows what future careers look like, how can you organize based on jobs that won’t exist as they do today? Except forestry. That might be safe for awhile. But you get my point. Many job categories are rapidly evolving and fluid right now (especially marketing).

The future of education isn’t about preparing for a specific job. It’s about preparing for anything and everything. It’s about teaching students to surf the waves of change rather than trying to build sandcastles on a beach that’s shifting before our eyes.

Speed

A university professor friend of mine recently lamented that it has taken two years to get a new class approved. The glacial pace of change at universities is legendary and … stupid. The bureaucratic lunacy of universities is so well-known that I don’t have to explain further why this culture is a death sentence in an AI world.

Economics

Universities are proud of their park-like campuses and ancient limestone buildings bolted to the center of the earth. While taking selfies in front of Old Main might enchant the alumni, the fact is, you can get a superior education today without that legacy overhead.

If you had to bet on disruptive innovation coming from somebody in a co-working space versus a person who has to spend part of their time fundraising for the Psychology Building renovation … well, it’s not even a race.

The economics for students is even worse. The average four-year education in the U.S. is $160,000 (tuition only). Why does every major need to be completed in four years? Well, somebody has to pay for those limestone buildings. If you step back and look at it, it’s a ridiculous model. No matter the major or career aspiration, it’s four years. Huh?

Any new vision for universities must include significant cost and time reductions enabled by technology.

Faculty

The purpose of the university faculty has been to dispense information. However, universities are no longer the gatekeepers of information. When information is free and abundant, colleges have to reinvent themselves in the context of a new job to be done — eternal relevance. This is a radical idea, but in my estimation, it is the key to the future of colleges.

And the tenure system … don’t get me started. Let’s just say there is almost no incentive for tenured faculty to change and stay current. The stories of lazy, irrelevant faculty I could tell you are shocking, but I won’t embarrass anyone.

At this point, I think all of my university friends could use a photo of a puppy.

No need to thank me. Now, back to our regularly scheduled programming.

Solutions

I’ve covered some of the problems facing a university in a short and simple way because this is a short and simple blog post. I recognize there are many nuances, layers, and complexities that I’m blowing right past. However, not many people care about those, especially young people preparing for a career … in something less than four years, please.

My advice to universities is to start over. There is just no way your Reinvention Committee will twist your bureaucracy into something functional. Take that giant endowment fund and create an entirely new form of education that is fluid enough to meet the needs of today’s teens.

Education in the past assumed there is a logical endpoint. Once you learned A, B, and C, you had enough under your belt to be an engineer, to be an accountant, or a journalist. But today, there is no endpoint. The endpoint keeps moving. What was true for a career yesterday may not be true today. Education needs to be a journey of lifetime learning. So we need something radically new.

No more degrees

Here is my vision: Instead of enrolling in college, students subscribe to one. Students would enter a lifetime learning program accredited by the university of their choice. The program would be designed to get students into the workforce and keep them there through learning modules that adapt to changing times.

The subscription price should be very affordable. However, over a student’s career in the workplace, the financial return to the university would far exceed $160,000 because the relationship with the student would last decades.

Each student would need to pass a battery of tests to ensure they’re ready to join a learning cohort. Some might start with remedial work to get them on the right track. I’ve seen too many university marketing students who can’t write a coherent sentence. Sorry. Fix that first.

Instead of degrees, students would earn accreditation on a topic, sort of like earning a series of merit badges. For example, it would mean much more to a marketing employer to see that a student earned accreditation in digital media production from a university, rather than just knowing they received an A in French and a C in geology during their sophomore year.

No more curriculum

The idea of a standard curriculum that changes every few years, littered with nonsensical, soul-stealing electives, is pathetic. This anachronistic system was created when a gentleman needed a well-rounded education in the classics. And I do mean gentleman.

Instead, my view is that a curriculum committee would create new learning modules every year, or even every few months, depending on the major. The major role of university employees would be overseeing the design of a continuous and ever-changing learning experience.

And by the way, we need a learning path that addresses both the hard skill and soft skills required in the modern workplace. Students need to learn to lead, but also how to be an effective follower and team player.

The lifetime university experience might include guest lectures, field trips, demonstrations — anything to keep the students relevant in their careers.

AI teaching agents

In the short term, we will still need a human faculty. Topical experts (not tenured) would share their views of the current state. And hey, instead of repairing Old Main and installing that new landscaping, let’s pay those teachers a decent salary, huh?

In the next two years, human-like AI learning agents will often make better teachers. This might sound like the Jetsons but it’s already here. Have you had a conversation with the mobile version of ChatGPT? This will only get better.

AI agents enable the creation of personalized learning pathways tailored to each student’s needs, performance, and goals. This approach can accommodate different learning speeds, styles, and even disabilities, leading to better outcomes than traditional classroom education. And, these teachers would cost far less and know … well, everything.

I do think there is a human role in the new learning environment as mentors and guides. Humans still need a human touch. Especially young students.

A learning cohort

I recently declared about the RISE marketing community: “This is my university.”

We have no curriculum or classes there. But we have each other — people from around the world teaching each other as we navigate this confusing world. Why couldn’t a real university be the same way? It can be, and needs to be.

That’s why I recommend a lifelong cohort of people (the subscribers) who become friends and support each other in a community. Today, education simply cannot end with a piece of paper. It’s a never-ending process, and we need each other.

A cohort could meet on campus once a year for some special programs but keep in touch constantly through an online platform. And the cohort should be multidisciplinary. It will be that way whether it’s designed that way or not. How many people are still working in a field related to their original major? Diverse views make the cohort more interesting and valuable.

The cohort would stay together for decades. I think it makes sense to add new people now and then, just as it benefits a community to have new members with new perspectives. A virtual community format allows people from many nations to be included.

Real learning happens in conversations, not classrooms.

Finally …

Did this post come across as mean? I hope it’s seen as tough love. I love so much about colleges and what they stand for. A university is hope. It’s a dream. It is the future.

But most career academics who read this will think: “We could never do this. It would screw up our US News and World Report rankings. This obsessive focus on rankings does not serve your students. Besides, Malcolm Gladwell and others have shown how the rankings are about as meaningful as a participation trophy in your kid’s soccer league. Yet, here we are, still doing the rankings rumba.

The world is changing faster than a chameleon in a Skittles factory. AI is rewriting the rules of education, work, and probably your department’s parking policy. And you’re obsessing about a made-up number in a magazine? University friends, it’s time to carve a new path that breaks the ranking shackles. Universities spent centuries building ivory towers. I’m proposing we build meaningful bridges to students and their real needs instead.

I know dramatic change seems daunting. And what I’ve proposed here can be poked and prodded and questioned. Here’s what I know. Imagine the most far-out scenario for our AI future. The reality will be much more insane than that.

Change has to start somewhere or universities risk becoming the academic equivalent of a typewriter repair shop. Disrupt or be disrupted.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustration courtesy MidJourney

The post How to Reimagine Universities for the AI Era appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

Today, I’ll explain the Parasite Economy and why it is destroying businesses but opening up new opportunities for creators.

For many years, I’ve subscribed to Ted Gioia’s newsletter, “The Honest Broker.” It’s hard to describe this newsletter. Ted is a music critic and historian whose musings tend to wander all over the cultural landscape. But he has a knack for consistently connecting the dots in insightful ways, and I almost always learn something from his posts.

In an article titled “Are We Now Living in a Parasite Culture?” Ted makes an observation that is profound in its simplicity and wisdom. It goes like this:

“Nowadays, parasite businesses are the largest corporations in the world. Their technologies do many harmful things, but lately they have focused on serving up fake culture, leeching off the creativity of real human artists.

“Just take a look at the dominant digital platforms—and consider how little they actually create. But the amount of leeching they do is really quite stunning, especially when compared with the dominant businesses of the past.

• What does Facebook really create? Almost nothing. It relies on 3 billion users to create content (ugh!—their word, not mine), and then monetizes these people and their unpaid labor.
• What does Google really create? Almost nothing. Just look at how it destroys newspapers, while doing zero journalism itself. The comparison with a parasite could hardly be more apt. It feeds off the news, but never adds to it.
• What does Spotify really create? Almost nothing. The folks at Spotify don’t worry about their lousy app, because they’re so busy sucking blood from the creative economy, to which they contribute not one whit. Meanwhile, their CEO is now richer than any musician in the history of the world.
• What does TikTok really create? Almost nothing. This company relies on one million creators—none of them are employees. Most of them are working for hopes and dreams. TikTok is run like a Hollywood studio, but without cast, crew, directors, scriptwriters, or any creative talent whatsoever. But that hardly matters when you’re just a parasite living off unwitting hosts.

“Consider the case of the woman who attracted 713,000 TikTok followers and generated 11 million views for her videos—and got paid $1.85 over the course of five months. No that’s not $1.85 million—it’s one buck and eighty-five pennies. You can practically hear the lifeblood getting sucked out of the creator economy.”

Ted’s post continues, and he concludes by saying, “For the first time in history, the Forbes list of billionaires is filled with individuals who got rich via parasitical business strategies—creating almost nothing, but gorging themselves on the creativity of others.”

As usual, Ted made me think long and hard. I agree with him, but there is another side of this coin. In fact, the Parasite Economy is the best thing that ever happened to me in my professional life. And it can be for you, too. Today I’ll explain why.

The Parasite Economy’s Poster Child

On the surface, I am the poster child for “Victims of the Parasite Economy.”

I’ve probably added 20 million words to the social web through my blog and podcast alone. Google and its algorithm brotherhood crawl the internet like bugs, chewing my content like termites and then hurling it back out as an indistinguishable paste. The molecular material of my precious content is within everything now—no attribution, no money, no customers.

The years of effort behind this content are now part of the immortal glue that holds AI together. How have I been compensated for my significant content contribution? Nothing at all. I’ve never received one penny from Google, social media sites, or an AI company.

And yet, after 15 years of blogging and 12 years on the podcast, I keep churning out more. In fact, I think I’m doing my best work ever, giving away my most valuable ideas and insights every week.

Through Ted’s view, I should be incensed. But I’m grateful. Here’s why.

The Benefits of the Parasite Economy

While it’s true that I’m not making money from my content, I’ve made millions of dollars over the course of my creator career because I built an audience. You can’t have an audience without awareness, and you can’t have awareness without giving away valuable content.

I can see why Ted or any creative would feel abused because their content is consumed, loved, and shared without compensation. The key to surviving in the creator economy is not counting on your content for revenue. Those days are gone. So go ahead and grieve that reality, but get over it and look for other profitable ways to serve your audience.

I have 24 revenue streams. The most important ones are:

• Keynote speaking events and corporate workshops
• Personal coaching
• Book sales
• Private marketing retreat (The Uprising)
• Online classes

Until last year, I would have had marketing strategy consulting on the list — this was number one for many years. But I’ve been turning down these opportunities due to the wear and tear of travel.

My point is that, purely based on the awareness provided by the Parasite Economy, I’ve reinvented myself in a way that has allowed me to move away from the 9-5 corporate job.

The economics of our world today

I’ve never received a dime from Google or Facebook, but I’ve also never paid them (or anyone) a dime in advertising. So, at least for me, it’s been a fair trade-off.

Likewise, even a media company like The New York Times has been able to reinvent itself by diversifying into new media properties like podcasts, events, books, and speaking (they are building personal brands for their best reporters).

I am NOT dismissing the galaxy of negatives about internet parasites, including many of the good points Ted made in his post.

But I wanted to provide an alternate view that, with some creativity and resourcefulness, a creator can thrive, even under these strange circumstances.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustration courtesy of MidJourney

The post The Parasite Economy: An Upside for Creators appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

A LinkedIn comment made me wonder about the practical economic value of human authenticity and the “soul” in our work. Does that seem heretical? Let’s dive in and see …

To set the stage, Andrew Safnauer read my post about how AI is taking the soul out of music, marketing, and most creative endeavors. Most people responded with a virtual high-five to the idea that we will always seek out true human connection. This has been my position, too. Then I read Andrew’s comment (edited for style):

“I worked in radio for my first career. Post deregulation in late 1990s, the industry eliminated overnight DJs through automation. (Saved money). Worked so ‘well’ that they moved it to other time slots. Slowly but surely local talent was replaced by someone from out of town or, more often, no one — they just let the music play.

“The technology removed the unique advantage of radio — the local touch, a connection to the community. And frankly, they removed the soul of what a local radio station brought to a town.

“You can buy a decent frozen pizza made by a machine but it is never going to be as good as one made at Sal’s Pizza by a guy who’s worked the oven for 30 years. His work has soul.”

Let’s dissect this observation. There is an unexpected truth here.

The economics of human authenticity

Andrew’s comment has two nuanced, important points:

1. The radio industry, built on the popularity of human DJs, eliminated them—literally cutting the soul out of the product. And it didn’t matter. Radio stations moved on with a new economic model nearly devoid of human authenticity.
2. However, the beloved local pizza baker can only survive in a world of big chain competition due to the local, human connection.

This got me thinking. Despite our human marketing pride, the authentic human element doesn’t always win. Businesses will use AI to cut the heart out of our work to save money, and in some cases, customers won’t care. This might seem unfair, but as much as we decry the soul-less AI bots, they’re coming, and they’re winning.

The other point is that soul does matter … sometimes. Why is human authenticity critical for a local pizza guy and not the popular DJ?

When I was a kid, the local DJs were GODS. They were your only connection to music discovery in those pre-Spotify days. I would argue their role and presence in a community was at least as important as the pizza maker. What’s the difference and what went wrong?

Authenticity isn’t dead. It’s just … complicated.

But I think I know how to unravel this.

The jobs to be done

On this blog and in my podcast, I’ve covered an idea called “jobs to be done,” attributed to Clayton Christensen.

The simple idea is that people don’t necessarily buy a product. They buy a job to be done. People don’t need a drill. They need a hole.

One way to figure out the economics of human authenticity in an AI world is to evaluate this through the lens of jobs to be done.

When I have a problem with an appliance, I call a customer service rep to get it repaired as fast as possible. The job I need is to fix this thing fast. I don’t care if the rep on the other end is a human who writes poetry and cares for her elderly goldfish. I just want to get off the phone, and if an AI bot can do it better, that would be great!

In this case, the economic value of human authenticity based on the “job to be done” is zero.

When I was a kid, the job I hired a radio DJ for was to:

1. Play my favorite songs
2. Answer the telephone request line to play my favorite songs
3. Help me find more favorite songs.

They were the gatekeepers of cool, but really … it was about the songs. They became dispensable because the job to be done is easily automated. I liked these personalities and enjoyed their jokes, so the economic value of human authenticity would not be zero, but it was low enough that I don’t lay awake at night grieving the loss of DJs. I happily accept the convenience of Spotify.

Sometimes, the robot wins.

AI and your economic value

By comparison, let’s examine the jobs we might hire the local pizza chef to do:

• Remind us of the good times we have at this restaurant
• Create a special dinner just the way we like it
• Watch a sporting event in a place that is nostalgic and filled with fellow fans
• To see the friendly face of the owner
• Enjoy something made with unique craftsmanship, maybe an old family recipe with that special sauce!

None of this can be automated. The human connection is everything. Maybe their pizza costs a little more. Maybe the restaurant floor is a little grimy. Maybe we drive an extra mile to get there. But we don’t care because only this human being can deliver these “jobs to be done.”

In this context, we can evaluate the economics of human authenticity for our own careers. What job are people hiring you to do?

Copywriting? Basic illustrations? Editing? Yikes. You’re in DJ territory.

What is uniquely yours? What is your special sauce or unique “family recipe” that you bring to the marketplace?

This is why I’ve been yelling from the rooftops for years  — a strong personal brand is our only defense against the encroachment of AI. You need to deliver something that is uniquely you. What’s the problem you solve in a way that cannot be ignored?

Start now.

I am not a salesy person. This is not a salesy blog. But I do have a solution if you’re feeling vulnerable in this Ai turmoil.

For more than five years, I’ve been teaching a personal branding class that is the best of its kind. It’s taught live. It’s based on experience, research, and best practices. And it has absolutely changed lives.

It’s not too late to start working on your personal brand and focus on your unique value. Please consider my class, which can be found here.

In the end, it’s not about being human everywhere. It’s about being human where it matters most.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

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I’m a big fan of Rick Beato (one of his 4 million subscribers!). He is a passionate, intellectual YouTuber who dissects and explains much of the music that I love.

He recently created a video called The Real Reason Music is Getting Worse, and as I listened to his reasoning, I felt as though he was talking directly to me as a marketer in the AI Age. If you haven’t discovered Rick and you’re a music lover, I hope you’ll check him out. But in the meantime, let’s see what he says about making music in the AI Age and discover if this speaks to you, too …

Music, and Marketing Content is getting worse

Here are the notes I took from Rick’s video:

Technology makes the act of making music too easy. It’s difficult to play an instrument, and it’s really hard to record it well and produce a record. Rick received this note from a fan: “I wrote this song using AI, and I think it’s pretty good, but I literally know nothing about music.” Music has been commoditized.

Technology allows you to save a lot of money and take shortcuts, but the artistry and soul are stripped from the music. He compared an original recording of John Bonham drumming to a loop of the drumming, and it’s a hygienic version.

A creative dependency on technology limits the ability of people to innovate because they don’t know the craft.

When everyone relies on the same tools, you create a homogenized sound and a lack of diversity in the music. Music today is formulaic because people follow trends of certain types of sounds that are in style in the moment.

Ease of production speeds up the process, creating an oversaturation of music and making exceptional work harder to find. AI songs will make the level of saturation even worse as record labels produce their own AI songs instead of using original artists. One new song is added to the streaming catalog every second.

Finally, he explained why human creativity is undervalued. In the golden age of music, you would have to have a job to make money to buy a record album. You had to expend energy to find, buy, and consume the content. There is no sweat equity needed to enjoy music today. You can pay $10.99 per month and have access to any song ever published. So music becomes value-less or at least under-valued for many people.

A record bought for your collection became part of your identity, part of your history. A record was something shared among friends. We would read the album cover and learn about who made and produced the music. The creator and creative team had value.

Lessons for the AI Era

See, I told you he was speaking to marketers. This is EXACTLY  the problem we face when AI churns out content at lightning speed. We risk drowning in a sea of mediocrity. The craft of marketing — the human touch, the unexpected twist, the soul — is in danger of being automated away.

AI presents many existential issues, but here is the one that haunts me the most: When we eliminate all the entry-level jobs, how will young people learn their craft? And if they don’t learn a craft, all we’ll have is “auto-tuned” perfect content, stripped of artistry and soul.

Like artists, will we become so dependent on the same technological tools that everything becomes homogenized?

Here’s what will drive AI adoption: cutting costs. Sorry, that’s the way of the world. So it seems inevitable that we’ll experience an AI pandemic of dull as every possible task moves to a machine.

The other day, I picked up my car from the shop and the technician had tuned my radio to a pop station. I don’t normally listen to current pop music, so I listened for a few days. The music today is truly awful, and I’m a person who embraces new musical ideas.

But here’s what excites me. True artistry still breaks through. I recently saw Jon Batiste in concert and no AI on earth will hold that man down.

As a marketer, you’ll have to be that Jon-Batiste level outlier to swat back the AI. Create work that no AI could dream up. Be so good they can’t ignore you.

There is still room for the crazy ones who push boundaries—there always will be. Start pushing, my friends.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

The post The Real Reason Marketing Content is Getting Worse appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

There was one moment in my career that was a defining line between having a human existence and having an inhuman corporate career.

Perhaps you don’t remember a time before cell phones and laptop computers, but it was glorious because you could hide from your boss. Now, I was a hard worker and a responsible employee, but before the digital revolution, if you needed a mental health break, you could simply hide for awhile. If I was on the road, the only way for my boss to contact me would be over a pay phone some place. So I could just be “out of reach” for a little bit if I needed a breather.

Then there was this moment that I will never forget. I received my first laptop computer, and a report was due to my boss. I was living in California, so I was working at night so he would have it when he arrived in his office on East Coast time. And I had strep throat. I was so sick I could hardly be upright but there I was, typing out this report at my kitchen table. And my wife said, “What are you doing? The doctor said you had to be in bed!”

And in that moment I realized there was no more hiding. There was no more personal independence. I was now tethered to technology, bound to my work in an unavoidable way that introduced a new level of stress to every moment of the day.

Some time in my 30s, I began to realize that I had to make different choices. I was working in a way that was making me sick and taking too much time away from my family. So I started removing myself from the rat race and began mindfully pursuing a path of personal peace. I made choices for contentment over money, and started working for myself 17 years ago.

I’ve written about this journey toward personal peace from time to time, including:

The single word that changed my life

Why I stopped growing my business

Mistakes along the way

The meaning of life

But I’ve never talked about this subject on a podcast … until now.

Mathew Sweezey has been on a similar journey, figuring out this tricky balance of peace and the natural stress that comes with work. On this new episode of The Marketing Companion, we compare notes and share our own progress and hurdles as we seek personal peace in a hectic world.

We cover

• The balance between financial security and freedom
• The elusive concept of contentment
• Meaningful work
• How we calm down in the face of stress
• Psychedelics

… and much more. Please click below to enjoy this wonderful conversation!

Click here to enjoy Marketing Companion Episode 294

Please support our sponsor, who brings you this amazing episode.

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This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now any business can build automated customer experiences, email marketing workflows, and landing pages that guide your customer to your main message. We are here to support businesses successfully navigating their digital presence in order to strengthen their customer relationships.

Go to https://www.brevo.com/marketingcompanion to sign up for Brevo for free and use the code COMPANION to save 50% on your first three months of Brevo’s Starter & Business plan!

Illustration courtesy Pexels.com

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I’m a fan of Steven Wilson (he’s been described as the best UK musician that nobody has heard of!). He recently posted a lament about the AI threat to human creativity, a sentiment surely on the minds of many reading this post today.

I thought I would post his heartfelt concern and add my own commentary about the future of human creativity in the AI Era. Here is Steven’s post:

Steven Wilson

“For the last few years, when I’ve been asked in interviews about the future of music, I’ve talked about a scenario I fully expect to happen whereby musicians wouldn’t be needed anymore, and neither would pre-recorded tracks.

“Music will be made in real-time for listeners by artificial intelligence depending on their requirements at that moment. You will choose the singer that you want to sing the song for you (Freddie Mercury, Aretha Franklin, John Lennon, whoever), the subject matter you want them to sing about, and the musical genre. And it will generate that piece of music for you in real time, at which point you can choose to save it away for a future listen, share it with your friends, or erase it.

“For me, things just took a big step further in that direction with several artificial intelligence-created Steven Wilson tracks that have been brought to my attention. I don’t know who created them or what their motivation was, but even I really struggle to hear that it’s not me singing these songs.

“No matter what I might think about the quality of the music, this is uncanny, almost surreal. We’re in the midst of a seismic change in the way music is made and how people engage with it. Do the majority even care that they aren’t listening to a human being? The future bites indeed.”

Does the future bite?

Of course, Steven Wilson is correct, and this on-demand custom content will be here sooner rather than later. What does this imply for the future of human creativity?

I recently went hiking with an AI / innovation expert, and we had an intense conversation about this topic.

We observed that everything we cherish most in life comes from a human. Every book. Every album. Every letter. Every crayon picture from our kids. A piece of furniture only becomes an heirloom if it’s attached to the story of a person.

Sure, I’m curious to hear an AI song that sounds like Steven Wilson. But that would be little more than a carnival sideshow, even if I like the song.

Nothing will replace my excitement when I discover a new (true) Steven Wilson album. I will listen to that album over and over. The best tracks will go on my “liked” list to become part of my forever playlist. I’ve never seen him in concert, but I look forward to that day because I have an emotional connection to him as a human being and his art.

Connecting this to you

This point about the durability of human creativity also holds true for the business world. AI will replace many skills and many jobs, no question. But the emotional connection to actual people will endure. In fact, it might be the only defense we have.

In the 1980s, about half the professional musicians in America lost their jobs once we could reproduce almost any kind of music on a computer (I’m sure Steven uses computers to compose, record, and edit his music!).

And yet, Steven still has a job because he’s put in the work to hone his craft and form an emotional connection with people who support his career. He is relevant because he is known, trusted and loved.

Even in a music industry completely overturned by technology, thousands of people still have thriving careers if they mean something to others.

The only defense he has against AI is that he is known. The only defense YOU have is whether you are known. You can’t be a commodity and survive the future.

I face the same threat as Steven. AI can write blog posts and books in my voice. But who cares? It’s not me. People care about me. They look forward to what I produce because it comes from my human mind and my heart, just like Steven’s music.

This is the crossroad for you. Are you known? Does your human contribution matter, or will you be like the half of musicians who lost their jobs in the 1980s because they were a replaceable commodity?

Being competent means almost nothing right now. Competent is a commodity. You must be great, and you must be known.

This means working on your personal brand. More than working on it … committing to it. It’s not a project — it’s a lifestyle.

A new eco-system for human creativity

Before AI, the closest thing we had to mysterious non-human music was Daft Punk, the French techno band. They appear and perform in robot costumes. Are they real? Do humans really make the music? I don’t care. I like their music.

The same will go for AI productions. AI-created songs, films, and art movements will Daft-Punk their way onto our playlists. But Mick Jagger, Taylor Swift, and the relatively unknown but beloved Steven Wilson won’t be replaced because they mean something to us.

Even more exciting, new artists will carry the creative flag forward, passionately and uniquely explaining their human experience through art. No AI bot is going to growl, “Tramps like us, baby, we were born to run,” and make me care about it.

AI and humans will co-exist in the artistic space because all beauty can find an audience.

Throughout history, every creative has had to rise above the noise and become known. Same today. There’s just more noise to overcome.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Top and bottom illustrations courtesy MidJourney

Photo of Steven Wilson appeared, unattributed, on his Instagram account. 

The post A singular view of human creativity as AI encroaches appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.