The AI Revolution isn’t just about creating new tools – it’s about transforming how we learn, understand, and interact with information. And that’s exactly why NotebookLM has become the darling of the AI research community. As someone who’s spent decades observing how technology reshapes human behavior, it’s been fun for me to experiment with this new application.

Here’s what’s really going on: We’re drowning in information. Between podcasts, blog posts, and the endless stream of developments on social media, staying current is like drinking from a firehose. NotebookLM isn’t just another note-taking app – it’s an AI-powered research companion that actually understands context and helps connect the dots.

It’s as close to getting a brain extension as you’ll see (at least for now!).

What makes NotebookLM different is its ability to act as both a librarian and a study buddy. When you’re deep in research mode, it doesn’t just store your notes – it actively helps you understand them. It can summarize complex papers, explain difficult concepts, and even highlight connections between different pieces of research that you might have missed. This is game-changing for anyone navigating the complex world of AI development.

But there’s something even more profound happening here. In all my years of studying digital transformation, I’ve noticed that the tools that truly stick are the ones that feel natural – that work the way our brains work. NotebookLM gets this right. It’s not trying to force users into a rigid system. Instead, it adapts to your thinking style, helping you build knowledge in a way that feels organic and intuitive.

NotebookLM — But wait, there’s more!

A few months ago, NotebookLM users discovered they could use the voice mode to command the app to have a discussion with itself, something similar to a podcast episode. A few people have even produced AI-fueled podcasts with synthetic hosts!

While I have no plans to do this with The Marketing Companion, I did turn to NotebookLM to help me in a pinch this week. My podcast is now in its thirteenth year, and remarkably, I’ve never missed an episode. But this week was close!

My human co-host became too sick to record, and out of time, I turned to NotebookLM for help. The new episode provides extraordinary value in two ways: It’s a mesmerizing demonstration of AI voice capabilities. But what’s really cool is that I uploaded my upcoming new book “Audacious: How Humans Win in an AI World” and asked the “hosts” to review the book.

The result was more than I expected, and I think you’ll love this mind-bending podcast episode. If you haven’t experienced NotebookLM in action, this will get your head spinning. Ready? All you have to do is click here:

Click here to enjoy Marketing Companion Episode 304

Please support our sponsor, who brings you this amazing episode.

Bravo for Brevo!

This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now any business can build automated customer experiences, email marketing workflows, and landing pages that guide your customer to your main message. We are here to support businesses successfully navigating their digital presence in order to strengthen their customer relationships.

Go to https://www.brevo.com/marketingcompanion to sign up for Brevo for free and use the code COMPANION to save 50% on your first three months of Brevo’s Starter & Business plan!

Illustration courtesy MidJourney

The post A mind-bending demonstration of AI and NotebookLM appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

Jaguar has been an easy target for critics after the company re-branded itself with a foppish, silly ad and a strange new logo. However, I am not one of those critics. Today, I’ll explain why I’m the only marketer on earth defending the Jaguar strategy. In fact, they are on the only reasonable path for the brand.

Let me be clear that at this point, I am separating the ad/logo from the strategy. In fact, I hate the ad, which seems like an AI fever dream of what “creative” is supposed to be:

I also abhor the logo re-design because Jaguar had one of the coolest logos on the planet and they ruined it.

Why am I pro-Jaguar? Because I think the strategy is brilliant, even if the execution (so far) seems disastrous.

Why Jaguar needs a new strategy

Beyond the disdain of the brand creative, there are three main criticisms of the Jag re-brand:

1. Ignores a legacy of “Britishness” and performance / luxury
2. The ads didn’t feature a car
3. Targeting a creative customer base seems like nonsense.

Let’s break down each criticism:

1. Ignores a legacy of “Britishness” and performance/luxury

I would probably be considered a potential Jag customer. I have owned a luxury car for decades, primarily Audi or BMW. But I have never considered a Jag. In fact, I’ve never known a person in my life who has owned a Jaguar, which, in hindsight, seems remarkable.

Jaguar is not even in the top 10 of luxury car brands. In terms of market strength, it is a has-been, an unprofitable, forgotten also-ran. When was the last time anyone said, “Man, I can’t wait to get my hands on that new Jag!” Right. Probably somewhere between bell-bottoms and Beta video tapes.

In addition to style, research shows there are two big considerations when deciding among luxury cars: performance and maintenance costs.

How does Jaguar stack up? Automotive engineering is dominated by Germany, Japan, Italy, and America these days. To most, Jaguar means frequent break-downs and high maintenance costs. Am I rolling old tapes? Maybe. But that is the brand’s image and it would cost a lot to change people’s minds about that. Is the classic image of James Bond driving a British car relevant for young buyers today? Is it worth holding on to? Do you really want a mercurial British car as your first choice in a luxury car?

I put Jag in the same category as another recent brand rebel — Nutter Butter. Nutter Butter is Jaguar’s brand chaos soul mate — an also-ran in the cookie business with no strong brand meaning. Creating bizarre, unsettling TikTok videos upends cookie marketing tradition and any brand heritage. But who cares? Nobody was talking about Nutter Butter, and now they are.

Could Oreo go down this road? No. They’re the leading brand and have spent millions to develop “meaning” with its customers. BMW can’t suddenly start acting like a TikTok influencer on a sugar rush. Mercedes can’t go full re-brand gonzo. They’ve got too much to lose.

But Jag isn’t a leading brand. It’s a losing brand. So why not shake it up in a bold and conversational way? The content of the advertisement is a red herring. We’re looking at Jaguar for the first time in decades.

2. The ad didn’t feature cars

One of my favorite ad campaigns in recent years never featured a product. Never even mentions it.

A Chick-fil-A employee sits on a red couch with a customer and talks about how the employee met a special customer need. For example, an employee learned sign language to serve a customer who was deaf. Another bonded with a child who had a heart transplant.

What does this have to do with chicken sandwiches?

Brand marketing is about creating an emotional expectation between you and your customers.

To illustrate this in my speeches, I’ll ask the audience to shout out what they think of when I say “Coca-Cola.” Without exception, they say “polar bears.” There was the one time when a guy in the front row said “sadness,” but that’s a story for another day.

My point is that Coke has spent billions to move your mind away from brown sugar water to playful, happy Christmas bears. Coke is a feeling. 

Chick-fil-A has its critics, but it is more than fast food to its raving customers. It’s a warm and happy feeling reinforced by food-less commercials.

So I don’t dismiss the Jaguar ads just because they are car-free. Will you buy a luxury car for its engine dimensions and gas mileage or because it actually means something to you? Jaguar’s brand meaning before last weak was as thin as Earl Grey Tea.

Finally, let’s address the target market strategy, which is aimed at …

3. Designers and Creatives

Years ago, I worked on an influencer marketing project with a luxury automotive brand. The company was introducing a stylish new car and wanted to host events nationwide for social media titans.

But I found that every car company was going after the same small group of luxury car influencers. It was nearly impossible to get their attention. So I started researching adjacent demographic markets. What other categories of people talk a lot about cars?

I discovered two groups obsessed with cars: technology geeks and creative directors. That makes sense, right? Cars are about tech and style.

Tesla has probably cornered the market for techno geeks. But what car brand has a special and unique appeal to creatives? There isn’t one. I think Jag studied the market data long and hard and saw a seam they could own. Brilliant. Early feedback shows creatives applauding the brand.

And by the way, the “copy nothing” appeal to creatives is a direct line to the Jaguar brand heritage.

The holistic strategy

Jaguar prototype

An ad is not a strategy. A logo is not a strategy. So what else do we know about the re-brand?

• Jag has built a radical new electric car that will sell for roughly double the price of current Jaguar vehicles. The car is expected to debut soon at the Miami Art Show. In an interview with Automotive News, Jaguar Land Rover CEO Adrian Mardell said the still-secret Jaguar GT will make people “salivate” when they see its styling.
• They are targeting young, wealthy, design-minded people. After the internet / AI boom, there are a lot of young millionaires out there wanting to make their own statement.
• The new all-EV Jaguar cars will be positioned as “exuberant,” “modernist,” “compelling,” and all about “fearless creative.” The strategy is spearheaded by an experienced and respected auto brand marketer, Gerry McGovern. So this re-brand is not the whimsical idea from some GenZ agency. There is data and insight behind the strategy. By the way, McGovern already turned the Range Rover brand around. So I am willing to give him a pass on the ad fumble.
• The company is overhauling its dealership network which will also feature high-end art and cusine. That is a BOLD reinvention of the auto dealership.

Jag is re-imagining the whole automotive experience through the lens of the creative class. It’s ludicrous to judge the entire strategy based on one ad.

Let’s give it time.

I just finished writing a book about disruptive marketing (“Audacious: How Humans Win in an AI Marketing World” available in February 2025). I see the underlying logic of what Jaguar is trying to do. Jag might be a competent brand. But competent doesn’t cut it. Competent = commodity. Competent doesn’t create conversations. My book explains how the world’s best creatives are breaking through the noise by disrupting the:

• Narrative
• Medium, where the story is told
• Who is telling the story

From what we know about the brand’s holistic strategy, Jag is completely upending the luxury car narrative. This is exactly what they need to do. 

The risk? There is none. You can’t kill what’s already dead. The only risk is continuing to be forgettable.

They’re in that sweet spot where “nothing to lose” meets “everything to gain.” They’re in the perfect position to pull a Nutter Butter — to be so outrageous, so unexpected, that people can’t help but notice.

The new car is supposed to be introduced in a few weeks. If it’s as sleek and cool as it is rumored to be, if the dealerships become something more than a place where people hate to shop, if Jaguar creates a story that truly connects with a creative class longing to be understood … Jag will be newly relevant.

Perhaps it’s already on the way. After all, when was the last time we spent this much time talking about Jaguar?

Exactly.

Update: Jaguar has now introduced the car. The first look:

Here is the introduction video:

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustration courtesy Jaguar

The post In defense of Jaguar (I think I’m the only one) appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

I’ve given hundreds of speeches all around the world. Many kind people come up to me after my talks and thank me for some new insight or learning. But here is one phrase I’ve never heard: “I really loved that pie chart.”

People don’t normally respond to data and graphs during a speech. They don’t go back to the office telling people about the awesome Pareto Diagram they saw at an event.

People retain and share stories. People will come up to me, even years after an event, and tell me about one of my stories they fondly remember.

Every successful professional salesperson, marketer, or keynote speaker knows that effective storytelling is the best way to create a lasting, memorable, emotional connection with an audience. And when you craft that one story that truly captures your passion, expresses your values, and drives h0me your point in a memorable way, you have something special — the signature story.

In the latest episode of The Marketing Companion podcast, I cover the art and science of the signature story with Jay Acunzo. Jay has spent much of his career studying this craft and this is a fun and enlightening episode you won’t want to miss.

In this recording, each of us tells a favorite signature story and then dissects its essence to reveal why it works. In my story, I reveal why an audience literally gasped when they heard it for the first time.

You won’t want to miss this. You just have to click here to listen:

Click here to enjoy Marketing Companion Episode 299

Please support our sponsor, who brings you this amazing episode.

Bravo for Brevo!

This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now any business can build automated customer experiences, email marketing workflows, and landing pages that guide your customer to your main message. We are here to support businesses successfully navigating their digital presence in order to strengthen their customer relationships.

Go to https://www.brevo.com/marketingcompanion to sign up for Brevo for free and use the code COMPANION to save 50% on your first three months of Brevo’s Starter & Business plan!

The post The signature story: Your critical marketing asset appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

About a year ago, singer Ed Sheeran partnered with Heinz on a new hot sauce. This is a great lesson literally pointing to the future of influencer marketing, and I kept forgetting to blog about it. But before I get to the dazzling marketing lesson from Ed Sheeran, let’s talk about the marketing problem with soap …

The new influencer landscape

I recently attended a meeting at a CPG company famous for its iconic soap products. They went through a big competitive analysis with profiles of all their traditional global competitors. At the end of the talk, I sheepishly raised my hand and suggested they had completely missed their biggest competitive threat. It isn’t P&G. It isn’t Unilever. It’s a 24-year-old TikTok star.

Influencer marketing has entered a new phase. The biggest stars’ celebrity power commands more loyal audiences than traditional TV networks. Mr Beast has more subscribers than Netflix.

These aren’t just kids shilling energy drinks. They are savvy entrepreneurs who are building their own mega-brands. Here are a few examples:

• Addison Rae – Item Beauty
• Emma Chamberlain – Chamberlain Coffee
• Charli and Dixie D’Amelio – Social Tourist (clothing line)
• Hyram Yarbro – Selfless by Hyram (skincare line)
• Blair Walnuts – Jewelry line
• Michelle Khare – MKfit (fitness app)

And, of course, there is Kylie Jenner, the world’s youngest self-made billionaire who sells her cosmetics in airport kiosks,

These young creators have something the big companies don’t—a credible, authentic voice and a loyal audience that visits them online daily to see what they’re selling next.

And that brings us to the marketing lesson from Ed Sheeran.

The beautiful ketchup move

Like the other influencers I mentioned, Ed Sheeran could have created his own line of hot sauces and a saucy empire. But why?

Partnering with Heinz made so much more sense. For one thing, Heinz actually makes stuff. They have contracts with suppliers, big factories, and an excellent distribution system built over a hundred years. So, with very little actual effort, Ed made his hot sauce dreams come true just by lending his charming face to the new brand. Win-Win.

And here’s the lesson for the mega-brands. Put your marketing ego aside. Go find yourself some beloved influencers and make them rich. They can out-market you, but you can out-manufacture them. It’s a match made in heaven.

Since the Ed Sheeran announcement, I’ve been waiting for a deluge of influencer-brand product launches, but there have been very few. I don’t get it. Influencers own your market, folks. Partner with them to disrupt your market before you’re the one being disrupted.

if you’d like to hear more about this subject, I discussed these ideas with my friend Amanda Russell. You won’t want to miss it!

Click here to enjoy Marketing Companion Episode 298

Please support our sponsor, who brings you this amazing episode.

Bravo for Brevo!

This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now any business can build automated customer experiences, email marketing workflows, and landing pages that guide your customer to your main message. We are here to support businesses successfully navigating their digital presence in order to strengthen their customer relationships.

Go to https://www.brevo.com/marketingcompanion to sign up for Brevo for free and use the code COMPANION to save 50% on your first three months of Brevo’s Starter & Business plan!

The post A spicy marketing lesson from Ed Sheeran appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

Have you heard of social object theory? I think this is one of the most overlooked and even undiscovered marketing ideas. In fact, social objects are probably fueling a great deal of your marketing success!

Social objects come from a theory proposed by sociologist Karin Knorr Cetina. It creates a remarkably simple and useful ignition point for a word-of-mouth marketing effort.

You’re at a party, feeling awkward and out of place. Suddenly, you spot someone wearing a t-shirt from your favorite band. Bam! Instant connection. That t-shirt? It’s a social object – a conversation starter, a reason for people to interact.

Social objects are the glue that binds us together in the vast and often impersonal digital landscape. They’re the videos that pause our scrolling, the memes we can’t wait to share, the unique products we rave about to friends. A social object is anything that serves as a focal point for social interaction.

Without an object to trigger a topic, we’d have nothing of substance to talk about.

• When a stranger approaches someone and asks about their stylish shoes, the shoes are the social object.
• When people attend a marketing activation, the Olympics, or a music festival, the event is the social object.
• If you share this book with someone or post it on social media (yes, please!), the book becomes a social object.

Here’s where things get interesting. Many marketers view their content strategy as the starting point for a conversation, and it certainly can be. But if we broaden our marketing perspective to think of social objects as the “catalysts for connection,” we unlock endless new possibilities.

This is a topic worthy of more exploration, and Keith Jennings and I did just that on the new episode of The Marketing Companion. But we did more than discuss an idea. We started a master class on this idea as marketing strategy, unraveling critical components such as:

• gravitational pull
• critical mass
• emotional meaning

… which seem to be prerequisites for success. You won’t want to miss this extraordinary discussion!

Click here to enjoy Marketing Companion Episode 297

The story behind the photo: I love the comedy/drama Lilyhammer and especially the hilarious chracter Torgeir with his quirky hat that says “I Heart Girls.” I just knew that some day I would be able to work this into a blog post! Certainly, this hat would be considered a social object!

Keith Jennings first wrote about social objects in this post.

Please support our sponsor, who brings you this amazing episode.

Bravo for Brevo!

This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now, any business can build automated customer experiences, email marketing workflows, and landing pages that guide customers to their main message. We are here to support businesses in successfully navigating their digital presence and strengthening their customer relationships.

Go to https://www.brevo.com/marketingcompanion to sign up for Brevo for free and use the code COMPANION to save 50% on your first three months of Brevo’s Starter & Business plan!

The post Exploring the overlooked world of social objects appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

Personal brand on TikTok?

Too short for a blog post, too interesting to ignore, here are some quick thoughts from the Schaefer-verse:

Is it really a personal brand on TikTok?

I’ve been teaching about personal branding for nearly a decade and probably have studied this subject as much as anyone on earth. But a new development has me flummoxed.

Increasingly, “personal brand” is becoming synonymous with performers on TikTok. I’ve seen this connection creeping in, but it slapped me in the face when I saw sessions on “personal brand strategy” at SXSW run literally by teen TikTok stars.

I’m not against teen TikTok stars—go for it. But is this building a personal brand … or achieving personal fame? There’s a difference.

The term “personal brand” was popularized by a 1997 Fast Company article called “The Brand is You” by Tom Peters. He stressed the importance of curating your own professional brand (just like a corporate brand) to succeed in business.

In my popular Personal Branding Master Class, I make the distinction between fame (like Kim Kardashian) and a personal brand, which means you have the

• presence
• reputation
• authority

… to make your professional dreams a reality. You probably won’t be famous (and don’t need to be), but you will be known in your industry, and that’s a HUGE advantage.

By the way, I think you can create a professional personal brand, instead of personal fame, on TikTok just like any other channel. I’ve seen some great marketing and business content there.

But today, TikTok’s meme-merchants with brand deals seem to be lumped together in the “personal brand” category by the popular media. I think that’s confusing. Am I splitting hairs?

I broke my own rule

In many of my books and speeches, I implore marketers to stop doing what people hate — interrupting, intercepting, and spamming, for example.

Here’s one thing that I know people hate: pop-up ads. The research is overwhelming. In 2014, Ethan Zuckerman, the inventor of the pop-up ad, wrote a lengthy apology for his creation in The Atlantic. He called it “The Internet’s Original Sin” and pleaded with businesses to “ditch them.”

And yet, I now have a pop-up on my site. One attentive reader called this irony to my attention, so I thought I would explain it.

Subscriptions to my blog had been stagnant. Long story short, I am fighting the math of large numbers (the bigger the email list, the more I need to grow to keep up with natural attrition).

I needed to upgrade my email strategy, and one recommendation was to add a pop-up to gently remind people to subscribe. I resisted the idea for years but finally succumbed.

I hope I have done this in a kind way. It only pops up after you have been on the site for a while, so it’s not on your face, and it only happens once. Bottom line, it worked.

So I have a “gentle pop-up!”

No sugar-coating

In my last roundup-style post, I had a number of sobering observations about AI and our future. One reader chastised me for not being more positive.

I do think positivity is important, but the truth is even more so. If I don’t tell you the truth, I am cheating you, deceiving you in the long term to make you feel good in the short term.

If you believe projections from Accenture, Deloitte, and McKinsey, between 40% and 70% of marketing tasks can be easily automated. My friend Paul Roetzer, who studies this more than anyone, ranted in his podcast this week that job displacement is coming fast, and he’s worried that nobody is prepared for it.

I do not think mass job displacement is inevitable, at least in the short-term. There are many financial, legal, ethical, and political hurdles for AI to overcome. And, as I wrote recently, I believe is always a place for human creativity.

But change is coming. That’s what’s real right now. We can’t see the truth through a sugar-coated lens. Let’s grow together based on truth and lift each other up along the way!

Word-of-mouth marketing is where it’s at

Word-of-mouth marketing (WOMM) is probably the most important marketing genre. But it has been relegated to a marketing sideshow because it’s difficult to execute and even more difficult to measure. And frankly, it’s just not as sexy as a celebrity-filled TV ad.

But I’m convinced in this deep fake age of mistrust, WOMM will emerge as an incredibly important strategy. It’s not that hard. Give people something cool to talk about!

It can be this simple. I dined at the wonderful Oasis restaurant on the Caribean island of Saint Martin a few weeks ago. At each place setting, there was a little card to give you a fake smile. Donning the fake smile was irresistible of course. Don’t you think kids would love this?

The simple word-of-mouth marketing idea becomes complete with unique stories on the back of the card. About 10% of the population are “super-sharers” who will take a cool story and share it with family and friends. That ignites WOMM. So, feed them the stories and it will spread.

Don’t overlook visual prompts like the smile card to remind people to talk about you.

What are the stories you’re sharing about your business? How are you getting them out into the world so your business becomes conversational?

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustration courtesy Unsplash.com

The post Are you really building a personal brand on TikTok? appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

Early in my career, I learned a powerful lesson on how to battle boredom that changed my professional life forever. I hope this story will inspire you too.

How to battle boring

I began my career in corporate communications and had the amazing opportunity to have my own little company magazine. I did everything – writing, editing, design, and photography.

This dates me (painfully), but at this time in my career, a photographer still had to worry about f-stops and film speed. Digital wasn’t a thing—not even close. So, I needed to learn the craft.

I signed up for a weekend class with a master photographer who specialized in the type of corporate photography that was part of my job. He assembled a class of ten students in adjoining suites in a Dallas hotel, and this is where I learned how to battle boring forever.

The first day of class covered the basics of composition and lighting. The second day pushed us to put these lessons into action. The class was divided into two and we were challenged to create photographs that would make the other team laugh, ask questions, or feel curious.

Using Polaroid cameras to create our art on the spot, we were instructed to only use what we could find in the hotel rooms for props. With no budget or outside resources, we depended on the team’s collective imagination to create something out of nothing.

The teacher pushed us. “Never be average or predictable,” he said. “Use the team to create something I’ve never seen before.” We moved, changed, twisted, challenged, and pushed our meager resources until we had singularly unique and bold photographs.

The team trials became progressively more difficult, and near the end of the last day, the teacher issued a final assignment – create a photo that would shock the other team. Until then, creating a funny or puzzling photo had been fun and relatively easy. But shocking? Now we really had to reach … and remember we were stuck in that boring hotel room.

The Shock Doctrine

We did our best and worked to create a photo that we thought was shocking. But then he looked at both teams, shook his head, and said, “You’re not getting it. I mean, you need to create something really shocking. Go back to your rooms and create a photo that will knock our socks off. You have 20 minutes.”

By this point we were working well as a team and we were determined to produce something audacious. We emptied our pockets and backpacks. The women on our team emptied their purses on the floor. Was there anything we could work with?

One of the women had black mascara and started rubbing it on the back of her hand like shoe polish. Then the other woman took it and started rubbing it on her face until it was black as night.

Somebody else had a tiny flashlight. Another person had a mirror that we held up to her nose. We pulled up her blonde hair. At the end of 15 minutes, this was our photo:

Yes. We blew their socks off.

Decades later, I still see this photo as a great inspiration. If we could create this ghoulish, one-eyed monster in a dark Hilton hotel bathroom, it made me believe that I could make anything more remarkable. I could battle boring and win. I would never create dull content again.

I didn’t need money to push the limits, and I didn’t need a team of experts. I just had to be desperately dissatisfied with mediocrity.

Money is the bane of creativity

Later in my career, I worked at a plant location that was swimming in money. It was the most profitable plant in the system, and everyone just threw money at every problem. There was so much waste. And so much dull!

I realized that the most creative teams I worked with had the fewest resources. Money was the bane of creativity. It’s possible to battle boring, even with a small budget.

I’ve never met a fellow marketer who told me, “We have too much money in our budget.” No matter where you are in your career, you’ll face resource constraints. But that doesn’t mean you can’t be audacious. In fact, as long as you have access to a tube of mascara, you’ll probably be OK.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

The post How to battle boring … even without a budget appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

When it comes to my content projects, am I a coward or a genius?

This is an internal debate I have when considering my content strategy. It goes like this …

I have three main content projects:

1. A blog I’ve populated with content at least once a week for 15 years.
2. A podcast now in its 12th year (never missed an episode)
3. Marketing-related books (counting all editions, 16 since 2010)

I have been a model of consistency.

But when I look around the industry, my colleagues are stopping and starting content projects all the time. Limited edition podcast series. A small video series. Or completely abandoning major content assets and starting over.

And I wonder if I am missing something. Am I boring, or am I consistent? Am I stuck, or am I focused? Am I in a groove or stuck in a trough?

When do you know it’s time to stop and start over, or when it is time to start at all?

This is the debate I have with my friend Jay Acunzo, who has stopped and started many newsletters, podcasts and video series over his career. In the new episode of The Marketing Companion, we explore the psychology and business benefits of starting and stopping your content projects. Click here to listen!

Click here to enjoy Marketing Companion episode 287

Please support our sponsor, who brings you this amazing episode.

Bravo for Brevo!

This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now any business can build automated customer experiences, email marketing workflows, and landing pages that guide your customer to your main message. We are here to support businesses successfully navigating their digital presence in order to strengthen their customer relationships.

Go to https://www.brevo.com/marketingcompanion to sign up for Brevo for free and use the code COMPANION to save 50% on your first three months of Brevo’s Starter & Business plan!

Illustration courtesy MidJourney

The post The art of starting and stopping content projects appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

Unable to sleep one night, I mindlessly scrolled Instagram. The platform’s algorithm learned I love nature and served up the most mesmerizing video of butterflies in a rainforest. The vibrancy and patterns of the wings seemed surreal. And I wondered … is it real?

This will be the number one question facing marketers, beginning right now. The future of misinformation and deep fakes we’ve been dreading is here. This is our life from now on.

Is it real? We’re hurtling uncontrollably into the AI Era, and most of the time, the answer to this question will be “no.”

And if you can’t assure your customers of what’s real and what’s true, you’re cooked.

Let me explain why your marketing department’s biggest challenge starts now, and why the solution is not easy or cheap.

The world is upside down

My email inbox was getting filled with requests for me to complete secure online contracts. However, I’m not expecting any contracts at the moment, so I worried they were fake.

I have a friend who is an executive with the secure document company, and I asked her how I could tell if these contracts were fake or not. Indeed, she determined that all the emails were phishing scams, and she pointed out several nuances within the emails that could have been clues to their inauthenticity.

“But how would I know?” I asked. “When I see your company logo within an email, shouldn’t I be able to trust it?”

“We’re aware of the problem,” she said, “but it’s up to the consumer to detect fraudulent activity.”

When have we ever been in a time where the customer is responsible for quality control? The world has been flipped upside down. And that’s just the beginning of the problem.

The word of this decade is TRUST

The Edelman Trust Barometer has demonstrated a decline in trust in nearly every institution for the past 15 years. To make things worse, no company, no brand, no person is safe from deep fakes. News of how a Hong Kong firm was fleeced out of $25 million by fake video avatars was all over the news recently.

Let’s go back to the secure contract dilemma. This executive is telling me I cannot trust any email containing her company brand unless I train myself to detect fraud. (She recommended that I attend an online training program.)

Let’s think this through. Are we really going to count on the world following directions on how to detect fraud just to use our service? What kind of a marketing strategy is that?

Of course this is not just a document or contract problem. Nearly every bank and credit card company has been the victim of these hackers. It makes the days of the Nigerian Prince scam look quaint.

A solution

For the solution to our problem, let’s look at an example of a brand that was nearly destroyed by bad actors that had nothing to do with the company.

In 1982, five people died from swallowing Tylenol capsules laced with a lethal dose of cyanide. Before the crisis, Tylenol controlled more than 35 percent of the over-the-counter pain reliever market. Only a few weeks after the murders, that number plummeted to less than 8 percent. The dire situation, both in terms of human life and business, made it imperative that the Johnson & Johnson executives respond swiftly and authoritatively.

The company didn’t shed blame or place the responsibility for safety on consumers. It issued mass warnings and immediately called for a recall of the more than 31 million bottles of Tylenol. They offered replacement capsules to those who turned in pills and a reward for anyone with information leading to the apprehension of the individuals involved in these random murders.

Johnson & Johnson developed new product protection methods and ironclad pledges to do better in protecting their consumers in the future. Working with FDA officials, they introduced new tamper-proof packaging, which included foil seals and other features that made it obvious to a consumer if foul play had transpired. These packaging protections soon became the industry standard for all over-the-counter medications.

Even though Tylenol did not cause the deaths, the company paid millions in cash settlements to the victim’s families and made provisions to pay for the college educations of eight minor children of the victims.

Within a year, and after an investment of more than $100 million, Tylenol’s sales rebounded to its healthy past, and it became, once again, the nation’s most-trusted over-the-counter pain reliever.

Marketing’s biggest challenge

What’s the lesson here?

Steve Jobs famously said, “A brand is trust.”

This implies that you can’t have a brand without trust. Let that sink in. You can’t have a brand without trust. 

If I can’t trust the document signing company, the company no longer has a brand.

Visa and other credit cards will no longer have a brand.

Wells Fargo and other banks will no longer have a brand.

I recognize this is an enormously complicated issue. But I also have no tolerance for a company telling me I need to fix their problem by attending a training program on fraud prevention.

These companies (and maybe yours) need to act like Tylenol. Spare no expense to protect consumers. Spare no expense to protect the trust associated with your brand.

Spend whatever it takes to fix this. In the case of the secure document company, they could:

• Invent a fraud detector app. If they can send me a pdf with fake contract warning signs, they can put the same prompts in an app.
• Give me a browser extension that detects and flags fraudulent emails that contain the name of their company.
• Let us log into a secure portal to sign docs — like what tax preparation companies or wealth management companies offer
• Partner with the top email providers like Microsoft and Google to send these little spam-demons to their own special DANGER FILE.

Come on. There are options. You can do this. And what the frick ever happened to the whole blockchain authenticity promise?

Soon, there will be no choice

Here’s what’s happening in the world. If companies don’t get ahead of this, they will be regulated into protecting their customers.

Last month, the Monetary Authority of Singapore (MAS) issued a proposal to make banks and other institutions bear the responsibility of phishing scam losses ahead of victims (thanks to my friend Alan Ling for passing this along).

The proposal sets out a list of “discrete and well-defined duties” for these companies, making them liable to pay if they have fallen short of their responsibilities. These duties include the failure of banks to send outgoing transaction alerts to consumers and the failure to implement a scam filter.

Authorities hope the framework will strengthen the “direct accountability” of financial institutions and reduce phishing scams in the first place.

Won’t every country move in this direction?

The secure document company should be held to the same account as Tylenol. A company cannot place the responsibility for brand trust on its customers … especially customers who are too busy to take your fraud prevention training. And let’s be honest — I can’t follow directions any way.

I love this document company. It has made my life so much easier. I love online banking, tax preparation, and eCommerce. But the whole stack is about to crumble if we can’t trust them.

When your customers ask you, “is it real?” what will you tell them?

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustration courtesy MidJourney

The post Marketing’s Biggest Challenge starts NOW appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.