The hottest marketing topic in the world right now is Nutter Butter.

And that’s the point.

Nutter Butter, the sixth most-popular U.S. cookie brand, has upended TikTok with unhinged videos that cross horror movies with an acid trip. Here’s an example:

@officialnutterbutterTHE DAYS–when. .plow? original sound – nutter butter

This might seem like an inexplicable, or even dangerous, way to promote a cookie loved by children. But this strategy aligns with research I’ve done for my new book (“Audacious,” out January 2025). In the context of modern marketing, this strategy is bizarre but also brilliant.

Today I’ll explain why the Nutter Butter campaign is more than chaos.

The biggest problem in marketing today

… is attention.

We live in a world awash with content. Our ads don’t just compete with other ads. They compete for attention with Netflix, Candy Crush, and photos of the new grandkids on Facebook.

And this war for attention grows even more desperate with AI. AWS reports that already more than half the content on the web is AI-generated slop.

To break through this incredible wall of noise takes something bold … maybe even a little crazy. So let’s start there. Nutter Butter needs awareness for its brand and is taking a risk to be audacious.

Purpose behind the outrage

This campaign is getting so much attention because it’s unsettling, perhaps even horrifying. But there is a method behind this madness.

Jonah Berger, a Wharton marketing professor and author of one of my favorite books, Contagious: Why Things Catch On, identified emotional connection as one of the key factors influencing content virality. He explained that when we care deeply about something, we are more likely to share it with others and remember it.

Jonah’s research showed that content that evokes strong emotions, whether positive or negative, is more likely to be recalled and talked about than content that is purely informational or emotionally neutral.

Virality is most associated with high-arousal emotions like excitement, awe, anger, outrage, and fear. Yes … anger, outrage, and fear.

Another company embracing anger and outrage is the fast-growing water brand Liquid Death. It created its brand by starting with WRONG —  Naming its product Death. Selling water in cans emblazoned with skulls. Adopting gruesome images as its brand vision. Collaborating with porn stars and other alternative niches. And in three years, this brand went from nothing to a valuation of $1.4 billion.

The bizarreness effect is a facet of human memory suggesting that we better remember things that deviate from the norm. This phenomenon is also known as the “von Restorff effect” or the “isolation effect.”

One of the highlights of my new book is the idea that most marketers typically focus on positive emotions. By highlighting fear and outrage, Liquid Death and Nutter Butter are tapping into an overlooked strategy to increase awareness and relevance.

The world wants weird

The Nutter Butter campaign is on TikTok for a reason. Gen Z likes brands that go their own way, and the weirder, the better.

• A study by the market research company Ipsos found that 65% of Gen Z respondents believe that “being true to yourself” is more important than being popular, compared to 43% of Millennials and 35% of Gen X.
• Research by the advertising agency Wunderman Thompson found that 70% of Gen Z respondents believe that being different is a good thing, and they prefer standing out from the crowd.
• A Live Nation study showed that 82% feel “weird is in” and 58% say the more absurd something is, the cooler it becomes.”
• Much has been written about the rise of absurdist Gen Z humor that baffles older generations. The weirder, the better.

So the unexpected weirdness of the campaign might not make much sense unless you’re part of Gen Z.

Is Nutter Butter “on brand?”

Some of the criticism of this campaign is that this is just too weird for a cookie brand. These horrifying images are off-brand.

Well, let’s start with a question: When you think of the Nutter Butter cookie, what IS the brand? That’s what I thought. Nothing comes to mind. You probably haven’t had one of these cookies since you were a kid … if you’ve ever had one at all.

My point is that Nutter Butter has no meaningful brand recognition and has nothing to lose by stepping into Crazy Town.

Would this work for Coke or Nike or Apple? No, because these companies actually have brands. Nutter Butter had nothing to lose and everything to gain.

If a cookie competitor like Oreo created insane videos like this, it would be truly off-brand. So Nutter Butter is turning its weakness —  it has no brand meaning — to its advantage by owning the weird.

And it worked.

Here’s a funny thing. If you search for Nutter Butter on TikTok, it’s actually hard to find the ads because there are so many influencer posts talking about the ads and directing their followers to the account. One influencer video garnered 3 million views alone. In a few weeks, Nutter Butter has added one million new TikTok followers. Each video is receiving thousands of comments and shares.

So, the brand is suddenly relevant, in the middle of the culture, creating conversations. What a success story.

It’s also getting attention from the general public. Here is the search interest in Nutter Butter over the last year, according to Google Trends:

The nightmarish campaign is receiving tons of mainstream media coverage, including The Today Show and Fast Company. The cookie chaos has spawned numerous reddit popular threads trying to interpret what it all means.

Is it having a financial impact on the brand? It’s too soon to tell, but it’s hard to imagine that it’s not experiencing a significant sales boost from all this attention.

Is it sustainable?

Is this a stunt or a strategy?

I think it’s too smart to be a stunt. My guess is that there is actually a narrative here. There are characters, codes, themes. I think a subcult of people will devote themselves to unraveling the mysteries and Nutter Butter would be wise to keep the momentum going with actual clues and rewards.

It will be interesting to see how all this madness might spill over to their packaging. What would happen if they had a special edition Nutter Butter Man package? There are a lot of ways they can go with this. If they keep this madness going and there is some underlying depth to a storyline, it would be sustainable.

Here’s the lesson

To stand out in the world today, competence doesn’t cut it. Competence doesn’t create conversations. Competence isn’t culturally relevant.

If your marketing is competent, it’s ignorable.

Nutter Butter is no longer ignorable because they have stepped off the cliff and taken a dive into audacity.

What you’ll learn in my new book is that you don’t have to be horrific or shocking to be audacious, but you do have to disrupt the marketing patterns in your industry. With the help of some of the world’s most renowned creative experts, I’ll teach you how to disrupt your marketing narrative.

I can’t wait for you to see the new book … and I also have a new speech on this topic!

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

The post The Nutter Butter campaign explained. Yes, this nightmare makes sense appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

On vacation in Italy, I visited a lovely wine shop in Florence. So of course, I wanted to talk to the owner about marketing (can’t help myself). The proprietor had a lovely place filled with antiques and art — such an interesting, visual environment! And yet, she wasn’t on Instagram. In fact, she didn’t use social media at all, a personal decision that certainly goes against the grain.

“Everyone tells me I should be posting,” she said. “But I don’t feel comfortable with it and would rather spend my time talking with customers.”

She spread her arms to indicate this sacred space where she sits in her shop, sipping wine with customers. “This is what I love about my business.”

Obviously, this anti-social media strategy has worked well. Her business has been growing for 18 years, built on her reputation of quality products and personal attention.

Sometimes, you can’t just listen to the gurus. Marketing is often a personal decision.

And I’d like you to consider this alternative thinking as a possible competitive advantage …

Marketing lemmings

The biggest problem with marketing, and especially social media marketing, is that “best practices” are so well known and so easily absorbed. Once a new competitive trick is discovered on a social platform, it spreads like wildfire and becomes part of everyone’s normal practice.

For example, the “shocked look” video thumbnail pioneered by Mr Beast:

Leads to this:

I’m not judging whether this is good or bad. It probably works on some level. But it all looks the SAME.

My point is that by going your own way, following your muse, and ignoring conventional wisdom, you can evolve into your own competitive advantage simply because when it’s YOU, it’s different.

Go your own way

I was an early adopter of social media marketing. In 2006, as part of my corporate marketing duties, I led an early social media team and started my own blog a few years later.

And I was a big rule-follower. I desperately tried to fit in and follow all the best practices of the day. I dutifully created my strategic, SEO-optimized content for my “ideal customer personas.” And two things happened.

First, nothing happened. Nobody was reading or commenting on my content.

Second, I became bored. What was I doing? Creating keyword-infused content for a made-up persona? Blah.

So I stopped.  And I started telling my own story, following my curiosity, expressing opinions (even when they went against the grain), and breaking the shackles of Google-driven content.

And something amazing happened.

When I went my own way, instead of finding my ideal audience, my ideal audience found me. And they were all over the world. When I decided to be a real person, real people responded back, and it changed my career.

There is no way this would have happened if I had stayed in the social media trough of best practices.

It was a powerful lesson, and since then, I’ve broken rules all along the way as I’ve written my books, created The Uprising, and established a speaking career. That personal decision to have your own little rebel yell doesn’t mean you’re reckless or offensive. But it requires courage to show up differently when boring is the path of least resistance.

The personal decision and marketing

Are you in a marketing trough? Are you so focused on what other people are doing that you’re overlooking your unique value and inherent creativity?

More importantly, are you happy and excited about your work, or are you becoming bored with all these rules, as I was?

Stop trying to game the system and start being unapologetically you. Because in the end, people don’t connect with keywords or personas. They connect with stories, passion, and real human beings who have something genuine to say.

There is a place for best practices, but don’t overlook the power of going your own way, especially when most marketing is so dull. There is tremendous pressure to do what everybody else is doing. It might seem scary not to follow the crowd. But that might be your most powerful and meaningful differentiator.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustration courtesy of Austrian National Library and Unsplash.com

The post Sometimes, marketing comes down to a personal decision appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

I’ve been giving many talks about community-based marketing, and one of the common discussion points is measurement. Isn’t that ALWAYS the most important question in marketing? What’s the value of a brand community?

But when it comes to community, brands are often entering an alternate universe — many traditional ideas of brand messaging and control are abandoned.

First, let’s be clear that when I say “community,” I mean either building or partnering with an online or offline community who:

• know each other
• gather for a unified purpose
• participate in the direction and evolution of the community

This is different than influencer marketing, which I probably need to address in a separate post. With influencer marketing, you typically lightly touch consumers through a brand mention. Through a community, your aim is to build brand love and loyalty through a consistent effort.

One other caveat — most communities are transactional and focused on customer self-service. The value of those communities is easy to measure because you can track customer service costs and cost avoidance. But a community aimed at customer loyalty and brand-building is harder to quantify.

How do we measure the value of a brand community? Here are ten ideas.

The value of a brand community

As a marketing professional, your ultimate goal is to create customers. There are two ways to do this, either through transactions or brand-building.

Direct transactions (sales) are usually troublesome in a community. People want to be there because they share some purpose with you. They want to grow, learn, and change the world with your help. Of course opportunities to sell are possible, but if all you do is sell, people will run away and never come back.

So, most unrealized benefits from a community come from brand-building. Here are some best practices I’ve observed as companies measure the value of a brand community.

1. Engagement

One of the largest and most successful brand communities in the world is hosted by Sephora. With 6 million members, 80% of the company’s revenues come through this community! But their most important metric is engagement. Nike measures success through user engagement in workout sessions, challenges, and community discussions.

If people are engaging in the community through comments and conversations, it shows the company and the community is relevant. And if they are relevant, their brand is heading in the right direction — a leading indicator of new product success and sales.

In the social media world, I’m not a fan of using engagement as a primary metric. But when it comes to community, engagement is highly prized.

2. Ideas and innovations

Many brand communities put a premium on ideas for new products and innovations. For example, IKEA, Nike, and Lego all run large communities devoted to product development. Community members have a stake in the success of these products, which drives loyalty and sales.

3. Advocacy

Research shows that trust in businesses, media, and advertising is at an all-time low. But we trust in each other. In fact, word-of-mouth recommendations and user-generated content drive a large portion of sales these days.

Using a community to drive UGC beyond the community is massively valuable for any brand, and it is fairly easy to measure.

4. Conversion Metrics

Tracking metrics such as conversion rates, customer lifetime value (CLV), and the correlation between community engagement and product purchases helps measure the transition from community member to customer.

5. Brand Sentiment

Closely related to engagement rate is sentiment. Are the brand-related conversations positive? Positive sentiment indicates a strong and healthy community that can drive UGC and loyalty. New AI tools are allowing communities to assess thousands of data points to gauge conversations.

6. Growth of Community

Measuring the number of members joining the community over a specific period is a reflection of relevance and a leading indicator of sales.

7. Brand relevance

A primary value of a brand community is the dialogue between you and your customer. A successful brand has to be a journey of relentless relevance and there is no better way to do that than to let your customers lead you to what is next.

The ideas shared in my community help me be a more relevant and effective speaker, writer, and consultant. This is the primary benefit of my community — not just to me but to all of us.

It’s hard to pin a specific dashboard measurement on this one, but it’s an important qualitative measure of success.

8. Customer Loyalty and Purchase Behavior

Some brand communities are using sophisticated tools to measure:

• Loyalty
• Purchase behaviors versus non-community members
• Referrals
• Affiliate sales
• Churn and retention rates

9. Information flow

This would go as a measure of the PR value of a community.

A value of a brand community is the unprecedented speed of information flow — in both directions. You don’t have to wait to gather a consumer panel if you want to test an idea quickly. Throw it out to the community.

Is there a rumor or problem with misinformation? You can address this immediately in a community and that can influence perception and subsequent coverage.

In a world of misinformation, a community is a place to find the truth and stop rumors.

10. Sales

Ultimately, we need to create buying customers, or we will go out of business. However, I’ve interviewed dozens of community leaders, and none of them claim sales are their primary goal. It can’t be. People are tired of being sold to. The focus has to be on the shared purpose between brand and community, which leads to commitment and loyalty.

Loyalty leads to sales, and when done right, community will certainly fuel your bottom line.

I hope these ideas help. I’ve been consulting and speaking extensively on brand community strategy, so let me know if you have further questions or ways I can help you.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Image courtesy Midjourney

The post How do you measure the value of a brand community? Ten ideas. appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

In the new Marketing Companion episode, Sara Wilson and I unpack several massive marketing trends propelled by Gen Z. One of the highlights of our discussion were the insights about CapCut.

While Instagram and TikTok are visual mediums with editing, CapCut starts with cinematic editing as a means to the content. CapCut is owned by ByteDance, the parent company of TikTok.

Sara explained CapCut this way:

“TikTok is the engine colonizing the world’s attention. Tik Tok is guaranteed an infinite content supply from its baby sister, CapCut. It’s really a power pairing. And so it has this giant leg up. It’s a creative tool. Yes, it’s an app. But it’s integrated with this content engine. And so when we think about what are the dynamics that are actually going to put an app or service squarely in the path of (the next generation) I think there’s a lot of signs that point to CapCut as being well-suited for that to happen.”

While that is quite an insight, there’s much, much more to this show:

• The super-charged new trends pioneered by Gen Z
• Why Gen Z is longing for a time they’ve never experienced
• The impact of chaos on this generation
• The unexpected role of brand characters
• Why a diet pill massively dominates Gen Z culture
• How the Taylor Swift impact blurs the lines of marketing with game dynamics
• Why companies are opening up to let consumers “re-mix” their brand

You do NOT want to miss this. All you have to do is click here to listen:

Click here to enjoy Marketing Companion episode 283

Please support our sponsor, who brings you this amazing episode.

Bravo for Brevo!

This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now any business can build automated customer experiences, email marketing workflows, and landing pages that guide your customer to your main message. We are here to support businesses successfully navigating their digital presence in order to strengthen their customer relationships.

Go to https://www.brevo.com/marketingcompanion to sign up for Brevo for free and use the code COMPANION to save 50% on your first three months of Brevo’s Starter & Business plan!

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A friend forwarded a post to me penned by digital superstar Neil Patel. I like and respect Neil a lot, and generally I agree with him, but in this case, I don’t — and I think his post provides a great lesson in the value of personal branding.

Which works better? Today we’ll examine the business value of the personal brand versus corporate brand.

Personal brand versus corporate brand

Neil’s post goes through a detailed analysis of the number of followers on his personal and corporate accounts. He does his best to attribute revenue streams to his personal brand versus corporate brand, to determine which might be the most important effort. The corporate brand drove more revenue and he came to this conclusion:

If you look at the biggest companies in the world… Apple, Microsoft, Google, Amazon, Pepsi, Proctor and Gamble, etc… they are all corporate brands.

Sure, you can build a big personal brand like a Kardashian, which is great, but they don’t generate anywhere near the revenue a strong corporate brand can generate.

This doesn’t mean a personal brand isn’t effective.

I’ve used it to kick-start my corporate brand.

A lot of corporations like Beats by Dre used a lot of personal brands (celebrities) to create something amazing, and then they eventually sold it to Apple.

So ideally, you should leverage both to their maximum potential.

I think Neil is missing a few important points.

Neil is the brand

So Neil’s conclusion is to focus on corporate brand — like Apple or Microsoft. The corporate brand drives more revenue for him.

First, let’s take a little test. What is the name of Neil Patel’s company?

Think hard now. If Neil’s corporate brand is working so well, driving more revenue, and meaning more to his customers, obviously it should be a well-known name, right?

I’ve followed Neil for more than a decade and have no idea what the name of his company is. I assumed it was Neil Patel. (It’s NP Digital).

My point is, how do you separate the two? My guess is that no matter how many referrals Neil gets, a new customer is going to do business with him because it is Neil freaking Patel, one of the best-known digital gurus in the world.

Similarly, do you know the name of my business? Nope. Nobody really cares that I lead Schaefer Marketing Solutions. People hire me for me.

What is a brand?

The second problem with Neil’s analysis is that he is attempting the Sysphian task of attributing revenue to brand marketing efforts.

There are two kinds of marketing, and confusing them causes problems.

The first kind is direct (or performance) marketing. This is easy to measure and is directed at revenue generation. Examples would be advertising, SEO, and, to some extent, content marketing. If you spend money on ads, for example, you can generally measure how much revenue comes in.

Brand marketing helps distance yourself from the direct marketing battle. Your image and reputation create the expectation of a feeling you have toward a brand. The words Disney, Nike, or Coca-Cola mean something to you because of the tremendous effort they put into brand marketing. This moves them above commodity status.

Brand marketing delivers loyalty, preference, and, often, the ability to charge more.

But here’s the problem. It’s almost impossible to measure brand marketing. Most people associate Coca-Cola with their whimsical polar bears. How many cans of Coke does a polar bear sell? Who knows? But the brand image creates meaning that separates it from the competition.

My point is, when Neil compares the personal brand versus the corporate brand, he’s mashing together direct marketing with brand marketing. He’s trying to provide direct attribution to how well he is known, and that’s very difficult, or impossible, to do.

The personal brand is everything

Last year, I whined to a friend about my book sales. “I’m writing great books,” I said. “Why don’t I sell as many books as Seth Godin?”

“Because you’re not Seth Godin,” my friend replied.

Exactly.

In many ways, Seth, Neil, and I are in the same business. We speak, we write, we consult.

But Seth Godin can sell more books, charge more for his speaking fees, and attract bigger consulting engagements than me because he’s at the top of the marketing influence scale. It doesn’t matter if my books are better, cheaper, or more beautiful. His personal brand is bigger than mine, and that trumps everything.

For the same reason, I don’t think Neil even has a “corporate brand.” Neil is able to drive crazy revenue streams because he’s known, loved, and trusted. Sure, he does a great job with SEO, ads, and content. But the real key to his success is the reputation, authority, and presence that makes his personal brand soar.

Putting this into action for you

I don’t want to dismiss the power of corporate branding. If you can afford an ad on the Super Bowl, go do it. But most of the people reading this article will never have that opportunity.

Remember that branding is about creating an emotional expectation that leads to awareness and loyalty. It’s hard for people to fall in love with an ad, a logo, or your SEO scheme. But they can fall in love with you.

Neil is an SEO and advertising wizard. He might be able to trick people into clicking a link or an ad, but he can’t trick them into buying. That decision is made because of his reputation, his body of work, and the social proof coming from reviews and testimonies.

I hope you take a simple lesson from this tale. Your personal brand is everything.

What do you want to do in this world? Make more sales? Write a book? Sell a course? Speak on the biggest industry stage?

All worthy goals, but the only way that will happen is if you are KNOWN.

In Neil’s article, he said he brings in about $20 million a year. Could he have done that 10 years ago? No. Five years ago? No. His revenue grows and his opportunities expand the longer he works on his personal brand.

That’s why you need to be working on your personal brand now.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Image courtesy Midjourney

The post Personal Brand Versus Corporate Brand: Which is More Effective? appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

When I dress for the day, the first question that enters my head is, “I wonder how old this shirt is?”

So … I’m not a shopper. But I do love studying the marketing behind shopping trends, and there is something going on right now that is blowing my mind. Temu and Shein are dominating the retail scene, seemingly coming out of nowhere.

And when I say out of nowhere, Temu was founded 18 months ago and is now the most downloaded retail app in the world with 250 million customers. Shein has been around longer, but since the pandemic, it has become the number one fashion retailer in the world. It’s the second-most downloaded retail app.

The fascinating marketing case study here is the non-intutive way they did it.

Both companies are leveraging a massively large selection and unbelievably low prices — taking advantage of the low-cost (and controversial) Chinese supply chain. Low prices have always had a place in the value shopper’s heart, but there is something more going on here.

Shein and the eCommerce revolution

Shein is offering basement-level prices — think $3 for a bikini — and yet seems to be pulling off fast deliveries, respectable quality, and responsive customer service. That doesn’t make sense.

Another achievement that goes against the grain is that these are cheap Chinese goods, and yet the brands are winning the hearts of fashion-conscious teens as a preferred fashion statement. Again … what?

Both companies are driving awareness hard through aggressive, ubiquitous digital advertising. But the advertising and promotions offer even deeper discounts on already low prices. They continue to build loyalty by introducing 1,000 new products a day and offering incentives for customers to earn loyalty points. Rapid innovation, aggressive advertising, and loyalty rewards are not typical hallmarks of a bargain basement brand!

The companies are innovating so fast that they have no time for product descriptions, let alone SEO. They seem to be getting by on product photos, thousands of positive reviews, and push from teens doing “unboxing videos” from their shopping adventures.

Now, here’s where it gets really weird. Research shows that about 60% of Shein’s customers consider themselves eco-buyers. They’ll even spend more for sustainable products. Yet Shein’s “fast fashion” is basically throw-away consumerism and the company has been hammered by both environmentalists and critics of harsh labor practices. Does purpose matter to these consumers … at all?

It’s an enigma that Amanda Russell and I joyfully explore in this new episode of The Marketing Companion. We explore all these ideas and suggest that these shopping sites don’t just threaten Amazon, they are becoming the new social media communities.

You won’t want to miss this. Click here to listen:

Click here to enjoy Marketing Companion episode 280!

Please support our sponsor, who brings you this amazing episode.

Bravo for Brevo!

This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now any business can build automated customer experiences, email marketing workflows, and landing pages that guide your customer to your main message. We are here to support businesses successfully navigating their digital presence in order to strengthen their customer relationships.

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The post How Shein and Temu threw a bomb at eCommerce conventions appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

This week marks the tenth anniversary of the most famous blog post I’ve written, and arguably one of the most well-known blog posts in marketing history. I am not one to reminisce or grow crazy over anniversaries, but publishing this post ten years ago was a unique, unexpected life experience and cultural moment worthy of explanation.

Today, we’ll look at the impact of Content Shock and lessons from one of the most widely shared business blog posts in history.

The idea behind the blog post

It was the summer of 2013. I was on a plane to give a speech in Montreal, but I couldn’t relax because I was uneasy about my talk. The topic was familiar enough — social media and content marketing. But something was wrong.

Back then, producing corporate content was still a novel idea. Content fueled this concept of inbound marketing. Instead of cold-calling customers (outbound marketing) we could produce relevant content that would auto-magically bring leads to our website.

But it wasn’t working, at least not as easily as it had in the early days. The leading purveyor behind the idea, Hubspot, had never turned a profit (ironically its OUTBOUND sales costs were too high!). Niches were filling up with blog posts and podcasts and infographics competing for attention. We had to spend more of our budget on quality and promotion just to get a few views. And it was just getting worse.

The world was flooded with content, and the easy days of content marketing were coming to an end. On the plane to Montreal, I scribbled a note — “The world is in content shock.”

The premise

When I have a new idea for a book or blog post, I never go with it right away. I let it sit for months to make sure I’m right.

I didn’t publish the Content Shock post until January 06, 2014. I had seen enough by then to know I was right. It was simple economics: Any time there’s a huge surplus of a good, or a scarcity of a good, there has to be a response in the economic system. And we had a surplus of content!

Here’s a simple example. In the earliest days of TV, anybody could walk down to a studio and create a cooking show or a craft show. The entry barriers for success were low because the channel was so hungry for content. Similarly, in those early days, it was easy to advertise and support a show.

As television became more popular, the channels filled with content. Competitors appeared, not just on the local level, but nationally. Networks were created that attracted the best writers and the biggest stars. Content became more expensive to produce and sponsor.

Television entered a never-ending content arms race. You can still see it happening today. An episode of The Mandalorian cost a staggering $15 million to produce. A few years later, Wanda Vision cost $28 million per episode. The Lord of the Rings TV series cost $60 million per episode.

And so it goes.

This is exactly what is happening on Facebook. On Instagram. On Tik Tok. On every place we publish, whether it is B2B or B2C.

And so, I decided to write about this pattern. Content marketing was moving into a new phase, and it wasn’t going to be easy.

The outfall

Today, this idea of Content Shock is taken for granted. Of course if there is more competition, it becomes more difficult and expensive to compete. In fact, it becomes impossible for some.

While I knew this idea was true, I nonetheless sensed it would not go over well with the people in the industry actually selling content marketing as a red-hot, can’t-fail idea.

The post attracted thousands of comments — more like long conversations! To my surprise, about 95% of the comments were positive and suggested that I had tapped into a market reality, like this one from marketing expert Doug Kessler:

And yet, my blog post was characterized as “controversial.” If 95% of the people agreed with me, why would it be controversial? As I explained to my wife, if 95% of the people in our country agreed with something but the president disagreed, it would be controversial.

In this case, almost every content marketing thought leader took aim at me.  I was fine with it. I have a thick skin and enjoyed the great debate. That’s how we grow. But there was one comment I’ll never forget …

The laugh

The commentary didn’t end at my blog. My post sent a ripple of conversation into seemingly every blog, podcast, and video in the marketing industry. It was great that a professional debate was happening … with one exception.

On a well-known podcast, one of the hosts was asked whether my article had any legitimacy. He paused … and then laughed. “NO!” he said emphatically. He went on to describe the practice of content marketing as having unlimited potential. There was no concern about content saturation or the economic viability of content marekting, he claimed.

In my 15 years of blogging, this is the only comment that ever truly, deeply pissed me off. It wasn’t because he disagreed with me. It was because this was a respected voice acting as a charlatan to protect his own business interests. He was lying to an audience I cared about.

This comment was the primary reason I wrote The Content Code book. I needed to insert some rational truth into the content marketing madness. The premise of the book: “The economic value of content that is not seen and shared is zero. Here is a plan to ignite your content in an era of Content Shock.”

The laugh launched a book. And I’m still a little pissed : )

The legacy of a blog post

The Content Shock post generated tens of thousands of comments all over the web. For three solid weeks, I spent almost every hour of the day responding to comments. An important point — this most viral of posts had no measurable impact on my business. It did not even result in a meaningful boost in new subscribers. Goes to show that “Viral” is an overrated goal.

Hundreds of blog posts have been written about the original post. Thousands more linked to the article. I continue to get links to that post every week. “Content Shock” is still among the top 10 posts on my site every week, 10 years later!

Over time, the industry adopted the term as a way to describe the overwhelming competition in a world saturated with content. It has been featured in books, conferences, and speeches around the world. I’ve had people describe Content Shock to me, not realizing I was the one who came up with the term.

Two years after I wrote the post, Buzz Sumo did an analysis of marketing content trends, showing that content saturation was eating into the success of some of the biggest sites in the industry like Copyblogger and Moz. Founder Steve Rayson stated that “content shock is here.”

Battling the difficult economics of content saturation is a fact of life today in the marketing world!

Spiky content

Why did this post go viral? It was timely, it was relevant. But it was also spiky.

In my Personal Branding Master Class, I teach about the importance of “spiky content,” a phrase coined by Wes Kao. Spiky content provides a bold point of view that cuts through the clutter. It goes like this:

1. A spiky point of view can be debated.

2. A spiky point of view isn’t controversial for the sake of it.

3. A spiky point of view teaches your audience something relevant they don’t already know.

4. A spiky point of view is rooted in evidence, but it doesn’t have to be a proven fact or universal truth.

5. A spiky point of view requires conviction. 

“Content Shock” is a great spiky case study!

When I wrote this post, did I know I was absolutely right? I thought so, but there was no way to know for sure. The argument was built on evidence, but of course, it could be debated. And I wasn’t taking a stand to start a fight. I thought about this idea for six months before publishing. I wrote this post because I’m passionate about marketing, and I care about its future.

If you care about something, try creating some spiky content of your own. It’s really the only way to stand out today.

The future, the solution

After the initial post, I had another insight about Content Shock. It’s not just a trend. It’s a pattern (I explained this here). Every channel eventually fills with content, driving up the cost to compete. It’s a repeating pattern.

I wrote several follow-up posts, including one framing Content Shock as the most important content marketing strategy, instead of being a problem.

If Content Shock was becoming an issue in 2014, you can only imagine what is happening today in a world overtaken by AI. Some project that in a year or two, 95% of the content on the web will be created by bots. Bots don’t sleep, they don’t get writer’s block. Their ability to churn out content is infinite.

One of the counterarguments to Content Shock was that the world wasn’t being saturated with content; it was being saturated with bad content, so true artists still had a chance. Perhaps that was valid for a time, but most niches are filled with great people doing great work, or AI bots that are not far behind. The world is filled with so much great content, all of it vying for our attention.

Content Shock is here to stay.

I think there are two solutions to Content Shock.

The most common path is the inevitable arms race. Just look at what is happening in the battle between Netflix, Apple, and other streaming services. The demand for quality content, and the cost to produce that content, goes up, up, up. That is the inevitable pattern in every content niche.

There is another solution. What if you cared for the content and even more for the person or brand producing it?

Why are you reading this today? If you’ve made it this far, it’s because you’re interested in the topic. But maybe you subscribed to this blog in the first place because you believe in me. Maybe you will share this post on LinkedIn because you consider me a thought leader, or even a friend. The content matters and cuts through because I matter to you as a person.

This is a solution available to any business of any size, and it’s why I shout from the rooftops every day that you MUST be working on your personal brand.

I don’t have the resources to compete with the biggest media sites and cut through the Content Shock. You probably don’t either. But you can be the most human company in your niche and nurture an audience who loves you as a person.

Thanks for obliging me this Content Shock retrospective. It was a weird time in my life, but overall, it produced positive results and I’m proud of the blog post.

Go forth and publish some spiky content! Thanks for being here and supporting me through these many years.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Image courtesy Midjourney

The post The Blog Post That Shocked the World appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

Annual social media prediction posts deserve their own category of boring. They usually name the same obvious trends over and over! This is the year of video! (yawn) And yet, we are in the midst of unprecedented, cataclysmic change. Let’s consider some non-obvious social media trends that are insightful, bold, and important!

And you will be happy to know that I barely AI at all (too obvious!).

This post covers 10 non-obvious social media trends:

1. Marketing speed

2. Why social media will upend search

3. The big new platform on the horizon

4. Why influence is everything

5. Social listening platforms in trouble

6. The essential role of community

7. Social commerce

8. Designer commerce

9. Watermarked content

10. Local content hubs

1. Marketing speed

This is the year for video! Just kidding. Couldn’t help myself.

Response speed is among the most overlooked and important factors weighing in on social media success, and nobody is talking about it.

A few months ago, I wrote a blog post tracing the history of speed in marketing and the implications of meme marketing. Today, achieving relevance on a channel like TikTok might require a response time of hours, or perhaps minutes, as memes emerge and fade.

Most companies are not built for this response time, especially if there are legal consideration. The speed of marketing today has vast implications for measurement, customer service, legal, and agency relationships.

One financial services firm I work with hired a lawyer for their marketing team just to speed content approval. How are you adjusting to the need for speed?

2. Social upends search

Everyone seems to be focused on how AI will change the game for search. But nobody seems to be noticing a much more significant and non-obvious trend. According to information from Statista, Gen Z is now conducting almost as many product searches on social media as Google:

This ties closely to the influencer marketing trend. The primary reason Gen Z visits social media is to catch up with their favorite influencers. And the main idea being shared by most influencers? New products they love.

But this isn’t just a GenZ trend. GWI reports in their 2024 trend report there’s been a 57% rise in baby boomers using TikTok since Q2 2021 … and they’re more likely to have bought a product or service online in the last week than Gen Z.

This suggests that SEO needs to be tied more closely to influencer marketing. Anybody out there planning for this? Is it even on the radar?

3. The big new platform

There seems to be just one significant new social media platform every five years or so. What’s going to be next? Nobody can say, but I have some clues.

Social media platforms have fragmented along generational lines. The only group growing on Facebook is 55 and older. The Snapchat crowd averages about 28. The average age of people on Reddit is 23. TikTok is the homebase for GenZ in their 20s. Everybody seems to like YouTube and Instagram

I think the next fracture will occur for Gen Alpha, the digital natives marching behind Gen Z. They’re looking up at their big brothers and sisters, thinking, “Naaaaah. We want our own place.”

And they will get it. What will it be like? Certainly video-oriented, but also expressing their value for authenticity and relationships. It might be something with only verified non-AI content. Maybe a cross between TikTok, Snapchat, and BeReal.

This might be beyond the next 12 months, but perhaps it’s time for a decentralized social network powered by blockchain. Just don’t call it blockchain. Transparency, control, and security will be mighty issues going forward and blockchain can help solve for that.

4. Influence is everything

The marketing world is in a state of massive transition. Advertising is less visible in a streaming media world and more expensive than ever. Where are these brand marketing dollars going to go?

I recently reported on new research from Ed Keller that points to one answer: Influencers. Ed found that the creator economy is massive — three times bigger than previously estimated. This trend has largely flown under the radar because it’s been so hard to measure.

Top YouTuber Mr. Beast just completed two months where he received more than 2 billion views per month. That’s staggering, unprecedented reach. He is perhaps the most influential media company in the world. A product placement with Mr. Beast might have bigger reach than an ad on the Super Bowl.

Not many people like being interrupted by ads. If they see them, they don’t believe them. But we believe each other, especially digital creators like Mr. Beast who feel like part of the family.

A new report found that 39% of consumers are watching more creator content than a year ago. Let that sink in. Can you imagine any other media property getting a 39% boost in one year? Advertising alongside creator content can jump-start the purchase funnel process, collapsing the awareness, interest, and consideration stages together.

The impact, reach, and influence of creators is exploding and yet an influence strategy is not even on the radar yet for most companies.

Creators are the media. Creators will dominate our marketing future. Are you onboard yet?

5. Social listening is in trouble

According to Edison Research, between 2022 and 2023, the percentage of people actively using the social community app Discord rose from 13 percent to 20 percent. You might think, “Wow. That’s a lot of growth. But here’s a chart that will really blow your mind:

First, notice the decline of young people using TikTok. Interesting. Now, look at the growth on Discord. In the age 12-34 category, daily usage rose from 26% to 42% IN ONE YEAR.

When have we ever seen growth like that on a social media platform? Never.

But here’s where it gets really interesting. Many of these vital community conversations on Discord are invisible to social listening platforms like Sprout Social and Sprinklr. Brands relying on social listening to monitor sentiment, mentions, and competitors are becoming more blind month by month as young people huddle behind the Discord /metaverse firewall.

6. Community is the future of marketing

The other day, I saw a provocative quote: “Creators are the new priests.”

It’s not about religion of course. It’s about assembling people. I can see this. In fact, I wrote a whole book about the idea. In Belonging to the Brand, I explained how the world is in a belonging crisis and those who can bring people together in community can create a deep and lasting emotional connection … which of course is the goal of your brand.

I’m not suggesting that brands take advantage of the emotionally vulnerable. I’m saying that brands are a part of our lives and there is room for brand-based communities that truly connect, and even heal.

I’m not alone in this view. The day I finished writing my book, McKinsey published a white paper claiming community is the next big thing in marketing.

Social media is not a strategy. It’s the beginning of a process that leads to community, as I wrote here.

7. Social Commerce, finally

In 2022, we witnessed the steady rise of social commerce, which allowed social media users to purchase products directly on social media. In 2024, social media platforms are expected to continue to become popular shopping outlets for consumers.

Furthermore, it’s projected that by 2026, global social commerce sales will reach a whopping $6 trillion, with the US having approximately 108 million social buyers by 2025.

A HubSpot survey shows that 22% of social media users purchased a product directly from Instagram, followed by 21% of consumers who bought directly on Facebook.

“Live commerce” combining influencer, livestreaming, and impulse buying eCommerce has taken off in Asia and this is the year it makes its mark in the rest of the world.

8. Designer content

OK, dream with me for a moment.

The business of social media is a battle of recommendation engines. The platform that can feed you the most fascinating and addictive content wins, because the longer you stay there, the more information they collect, the more ads you see, and the more money they make. For better or worse, the goal is to develop algorithms that create addiction, which is another story entirely.

Now let’s say Instagram learns that you love photos of kittens. Specifically, you want cute kittens dressed in human clothes. Why wouldn’t Instagram simply connect you to an AI that generates endless photos of cute kittens, like this:

I generated this image on MidJourney in five seconds. Here is the prompt I used: Cute kitten dressed in a blue gingham dress, photorealistic. In other words, this was extremely easy to do.

Why wouldn’t Instagram make you even more addicted to its platform by giving you exactly what you want, every day, every click by literally harnessing AI to generate your ideal, addictive images?

Stay with me. Within 18 months, we’ll be able to create full-length AI-generated movies on our laptop. Why wouldn’t Instagram and other social platforms create exactly the video content you want every day? At some point, Netflix and Disney will be doing this, too. You’ll get custom movies delivered to you some day soon.

We’ll just sit there sucking down content all day because we’re so mesmerized by those kittens. Maybe that’s how the Matrix started! You heard it here first: We can blame The Matrix on kittens.

9. Watermarked content

This is the year we will see massive disruption from deep fakes. In fact, it will be more than disruption. It will be chaos. I’ll bet we see at least one death this year attributed to deep fake content/misinformation.

We simply must have some kind of safety watermark for content so we know what’s true. There is progress in this area, but the challenge is creating a watermark that can be universally detected yet can’t be faked.

If you’re working in social media and content creation, this will soon be a major priority for you.

10. Local content hubs

Bill Landry

In my hometown of Knoxville, we have a local celebrity named Bill Landry. I could argue that he was the first independent video creator to monetize an audience — but it wasn’t over YouTube. It was over local TV.

Bill was the writer, director, producer, and actor in a video project called The Heartland Series. He filmed 1,400 short stories about Appalachian history, food, crafts, and rural life. Bill was a remarkable storyteller and his little videos were broadcast on the local TV station, sold as DVD sets, and even put together in a book. Because of his self-made celebrity, Bill was an in-demand speaker.

The classic creator model — build an audience and then monetize. But this was happening in the 1980s!

This is the only partnership between a “creator” and mainstream TV I’ve ever heard of. But why couldn’t this format be widespread today?

Today’s local TV studio has plenty of unused production and ad sales capacity, while local creators need a revenue stream, production facilities, and an audience. It makes total sense. Why wouldn’t local TV stations produce local cooking, sports, and music shows for a livestreaming audience and create a new revenue stream?

This is actually a retro idea. The early local TV stations hosted lots of local talent to fill the airwaves. Today, there seems to be a wall between traditional TV and streaming content, but why? If social media is so crowded, why not reimagine local TV as a relevant community content hub?

Perhaps the most non-obvious social media trends involve posting content and earning audiences in non-traditional places.

So there you have it. I hope a few of these non-obvious social media trends made you think, and perhaps provoked thoughts about new marketing strategies and business opportunities. The world of marketing is endlessly fascinating, and these trends are just the tip of the iceberg of what’s ahead!

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Top image courtesy Unsplash.com

Kitten image was created on MidJourney

The post 10 Non-Obvious Social Media Trends You Need to Consider Right Now appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

I just went through a bizarre experience in a big brand Discord community where I received death threats and encouragement to commit suicide. When I go through something troubling and new in the marketing world, I usually write about it. So here we go.

Attacking the problem

I decided that I would write up this case study but NOT name the brand involved. I am here to attack problems, not people and believe me, somebody would surely lose their job over this incident (and probably did).

However, to appreciate the gravity of this situation, you need to know the context. I was threatened and harassed in a Discord community sponsored by a celebrated global brand. To make matters worse, while this product is enjoyed by everyone, it is widely used by teens and children. So, this is bad. One of the worst PR meltdowns I have ever seen. Let’s learn from it today.

The relevant Discord community

Let’s start with the business case for Discord. Why did this harassment occur there?

An annual study by Edison Research found that young adults aged 14-32 are swarming onto Discord to find communities. The number of those active on Discord grew from 26% to 42% in one year!

So if I were leading marketing for this company, I would definitely put my stake in the ground on Discord and attract young fans.

Community is nothing new. But if you open the lens much wider and view community as a brand-building powerhouse — especially with the Discord youth — you’ll see benefits like:

• Brand differentiation
• An emotional barrier to brand-switching costs
• Conversations that reveal opportunities for brand relevance
• Insights that lead to product innovation
• Direct feedback on product performance
• Rapid information flow
• Organic brand advocacy
• Significant gains in brand loyalty
• Improved customer retention
• Co-created products and services
• Access to firsthand customer data

… and more — which is covered in my book Belonging to the Brand. That’s why I claim that community is the most overlooked opportunity in the history of marketing opportunities.

If you had an opportunity to work on a project that delivered those powerful brand benefits, you would certainly do it. The company strategy was on target. But the execution was disastrous …

Death threats in a Discord Community?

I first heard about this brand community from a friend. It sounded like a lot of fun, so I eagerly joined as part of my ongoing education in brand communities.

The brand community had been formed in 2022, offered a few contests and giveaways, and then apparently had been abandoned by the company. And yet, there were a lot of active users who had turned the space into a dystopian world ruled by thugs.

I left a comment: “Looks like there is not much going on here. Maybe not a well-thought-out community?”

This innocent comment prompted the trolls who controlled the community. The attack on me included threats of physical harm and encouragement to livestream my suicide.

I have a thick skin, so honestly, this was no big deal. But I was shocked that this language was tolerated by a MAJOR brand community aimed at KIDS. This was a marketing nightmare.

How could a Discord community go so wrong?

As the Chief Product Officer at MAGNETIQ, my friend Tyler Stambaugh studies the culture of Discord. I mentioned my experience to him, and after visiting the community, he offered this analysis:

“I usually take a look at the announcements channel on a Discord channel to see if management has been active. The last brand communication was almost 18 months ago.

“If you’re going to abandon it (probably because someone in marketing could not describe the value to leadership) then you HAVE to close the server. They now have something toxic out there that is linked directly from their official brand channel (Twitter/X) and is completely unsupervised.

“It’s a massive PR miss and potentially destructive to the brand. I am sorry you had that experience. I saw the comments, and they were awful. The whole server just started ganging up on you. It’s a dark side of community and clearly the brand is not handling this responsibly.”

And then it gets worse

I joined this community because I had genuine affection for the brand. So I wanted the company to know that its community was out of control. In the ensuing days, I:

• Sent a message to the Discord administrator
• Sent a tweet to the general company account (this was re-tweeted several times, so they had to see it, right?)
• Wrote an email to the company’s customer service account.
• Wrote a second email to the company’s customer service account
• Wrote an email to the media team, mentioning that I was going to feature this in a blog post
• Wrote a second email to the media team.

Finally, after 10 days, I received an email from the company’s outsourced PR team, Weber Shandwick. Ironically, the company’s website states: “Brands can’t simply reflect culture — they must contribute to it. And to earn value, they must deliver it.”

This is a true and worthy goal. But it was not delivered in this case. At all.

The outfall

The Weber Shandwick executive said she was sorry for my experience and emphasized that the offensive content had been deleted. In fact, all the content on the site had been deleted. She emphasized that the community had a long list of rules that should have been followed. She cut and pasted the list of rules for me to read.

This was perhaps the lamest explanation ever. I was threatened in a brand community that had been abandoned and left to thugs … and she blamed the thugs for not following the rules? The brand had no accountability?

I was not satisfied. I wanted to know how this could have existed in the first place. Why would a marketing effort that imperiled customers be allowed to exist for a year and a half? And why did it take so long for them to respond to what could have been a disaster for a global brand? Her response: She referred me once again to the list of rules. What a terrible PR response from one of the premier marketing firms in the world.

Later that day, I received a second email from the SVP of corporate public affairs at the company sponsoring the community, telling me the Discord community had been “re-set” and that he was launching an investigation.

That was good to hear, but it should not have taken 10 days to get that response. In other circumstances, this toxic brand community could have been featured on the front page of The Wall Street Journal. 

The re-set

So what happened in the community?

Within hours of receiving the message from the company SVP, indeed the entire community was wiped out, including several chat rooms where people were sharing harmful content.

There was a new “ranger” in the community, enforcing community standards ruthlessly.

Many of the most dangerous trolls had been expelled, but enough of the original members remained to stage a protest. Furious comments included:

“What have you done? You’ve taken everything from us!”

“You walk in here and take our community and destroy our spirit!”

“This is no longer a community. It’s a brand mascot.”

Some promised to abandon the company and its products.

Lessons for me, and you

This was a useful wake-up call for me. Both online and offline, I’m surrounded by generous and smart professionals. But, alas, many corners of the web, especially in communities, are ruled by assholes. Good reminder.

Here are some marketing lessons from this experience. If you have a community, or are thinking of having one, pay attention!

1. Everything you do, and everything you don’t do, is part of your brand. Marketing should own every touchpoint, including the community.
2. Before you launch a community, have a plan. Who has single-point accountability? What are the responsibilities for content, moderation, and daily engagement? Who boots the trolls? What is the crisis plan?
3. I understand that a community might be an experiment. You never really know what might happen until you try. But even an experiment needs to have governance.
4. This brand community failed. Or at least the company is trying for a “re-set.” But in any case, if people don’t follow “the rules,” kick them to the curb. Your number one job as a community leader isn’t selling stuff. It’s creating a safe space for engagement. Period.
5. Tragically, this brand has become too big to care. They are probably automated and out-sourced to the max, but when a consumer like me was crying out to help them legitimately, my plea was ignored. It is beyond rational understanding how a brand this big could be deaf even after I tried to reach them five times. Could this happen in your company?

By the way, this brand was in the news a few months ago for an insensitive marketing blunder. People seemed to largely overlook it because of the goodwill attached to the popular brand. But this incident would have been strike two if it had made it to the press.

The CMO of this company needs to re-think everything, including strategy, messaging, and agency relationships. Most of all, never consider your community an afterthought.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Image courtesy Midjourney

The post That time I received death threats in a brand Discord community appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.