I’ve had the honor of working with some mega brands on their community strategies. There’s a growing recognition that this is where the real conversations, collaborations, and insights are taking place (and it’s out of reach of social listening platforms). But how does a brand get involved in consumer communities?

Many brands — big and small — have built their own consumer communities. Look to Nike, IKEA, and Lego as best examples. Sephora operates 2,700 brick-and-mortar stores, yet 80% of its revenue derives from its online community of 6 million fans. That’s not just a community – that’s an economic force of nature.

Here’s the wake-up call: Your customers are already having conversations about your brand. On Reddit. In Discord channels. Through Slack communities. The only question is: Are you part of that conversation or the awkward outsider looking in through the window?

Even if you don’t build your own community, it makes sense to have some presence in hotbeds of consumer insight. Let’s talk about how to do that today.

Community versus audience

Let’s start with an important point. An audience is not a community.

I wrote the bestselling book about why brand communities are the future of marketing (Belonging to the Brand), and one of the most important ideas is understanding the difference between an audience and a community. For example, I hear many people describe their “blog community” or “Instagram community,” but those are not communities. Those are audiences. There’s nothing wrong with that, but it’s not a community.

An audience is one-way. If I blog, I have an audience. If I go away, I don’t. But a collective of people sustains a community and this has important implications for brand marketing.

Here are the three differences between an audience and a community:

COMMUNION

In a community, there is communion — people know each other, like a neighborhood. Members of an audience don’t know each other. This is a critical difference because the goodwill and friendship that occurs in a community spill over into the love for the sponsoring brand. Customer communities represent the highest level of emotional brand connection. If customers are emotionally invested in a community, they literally belong to the brand.

PURPOSE

Something must drive a customer to your community — a unifying purpose. What are your customers yearning to do? Learn something? Change the world? Create, connect, or collaborate? The best communities occur when the brand and the customers share a common purpose.  A community thrives when a company realizes that it can have a bigger impact when the customers come along to help.

A well-known example is Patagonia. What is its purpose? Responsible outdoor recreation. Patagonia’s customers are also devoted to this purpose, creating an ideal opportunity for community.

CONTROL

A company controls its mission, a marketing plan, an ad campaign. But community members drive the direction of the community, at least to some extent. This might sound scary, but wouldn’t it be amazing to have your customers help drive your future based on their wants, hopes and dreams? Access to this first party information is golden for any brand.

The biggest hurdles

Why isn’t every brand participating in brand communities? I consistently hear these obstacles:

Scale — Brands are accustomed to an advertising strategy that can generate millions of impressions. Even a community with 50,000 members doesn’t meet their expectations for vast reach.

Personal involvement — How does a “brand” show up in a community? It doesn’t. A “person” shows up in a community. Real people have to create real connections and relationships. This is a new dimension of customer intimacy that seems intimidating for marketers who are comfortable in cubicle land. There’s no effective way to automate interactions in a community. Somebody has to show up.

Outsourcing — Even when companies buy into a community strategy, they struggle to figure out how to delegate this to an ad agency partner. After all, throughout marketing history, the ad agency usually does the heavy lifting. How does an agency represent the brand in a customer community? It might be possible, but I think that would be unusual. I’m not sure a brand should out-source community relationships.

Measurement –Brands need to understand that these communities aren’t just marketing channels – they’re genuine spaces where people share experiences, advice, and support. If you come into a community trying to reach quarterly sales objectives, you’ll fail in a spectacular way.

For these reasons, brand communities could be a more likely strategy for small- and medium-sized companies with a culture geared to patient, human participation in customer communities.

Connecting to a community

So here’s the million-dollar question: How do brands respectfully enter these spaces?

I’ve reached out to community leaders and asked them, “How could a brand add value to your community?” Several themes emerged:

• Show that you really understand us, and not just selling stuff. Spend time observing the community’s conversations, pain points, and values before jumping in.
• Show us relevant new products and how to use them. Pay attention to our pain points.
• Provide educational content. Teach us something new.
• Actively participate in community conversations. Be transparent about who you are.
• Offer exclusive access to executives, designers, marketers, and others who can help us grow.
• Every community needs content. Is there content that can spark conversations in our community?
• Offer to help organize community events or challenges.
• Amplify community members’ voices and expertise, not just your own
• Help us have fun. Can you sponsor contests, quizzes, and games?

In addition to direct involvement, here are three ideas for indirect involvement that might fit the culture of larger brands:

1. Many community founders have a blog, podcast, or YouTube channel. Sponsoring their content can be an indirect way to access their communities.
2. Most large communities have offline events. Could the brand sponsor those activities to gain access to the community?
3. Could you create an event adjacent to a community? For example, fast-food restaurant Jack In The Box hosted an online late-night party on Discord during Comicon with live music, contests, and food giveaways.

The future

We all live in a world longing to belong. We don’t just want community. We need community to function as healthy humans. A brand community might be the only marketing tactic customers actually embrace.

I’m often asked if any brand can have a community and I don’t know the answer, but I take a clue from Yeti. This is a juggernaut of a brand that began with an ice cooler. They didn’t create this success with advertising. They relied almost entirely on community. In fact, Yeti hosts 12 different communities ranging from skiers to rodeo fans. If a cooler can create a cultural movement, what’s your excuse?

Connecting through communities isn’t just brand marketing; it’s brand anthropology. Your social listening platforms are just scratching the surface. The real gold — the authentic discussions, the brutal honesty, the passionate advocacy — that’s happening in communities you can’t track with a dashboard.

We need to connect to the world in new ways to keep our brands relevant. That means patiently learning about our consumer communities and showing up in a meaningful way.

Need a keynote speaker about brand communities? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustration courtesy MidJourney

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Jaguar has been an easy target for critics after the company re-branded itself with a foppish, silly ad and a strange new logo. However, I am not one of those critics. Today, I’ll explain why I’m the only marketer on earth defending the Jaguar strategy. In fact, they are on the only reasonable path for the brand.

Let me be clear that at this point, I am separating the ad/logo from the strategy. In fact, I hate the ad, which seems like an AI fever dream of what “creative” is supposed to be:

I also abhor the logo re-design because Jaguar had one of the coolest logos on the planet and they ruined it.

Why am I pro-Jaguar? Because I think the strategy is brilliant, even if the execution (so far) seems disastrous.

Why Jaguar needs a new strategy

Beyond the disdain of the brand creative, there are three main criticisms of the Jag re-brand:

1. Ignores a legacy of “Britishness” and performance / luxury
2. The ads didn’t feature a car
3. Targeting a creative customer base seems like nonsense.

Let’s break down each criticism:

1. Ignores a legacy of “Britishness” and performance/luxury

I would probably be considered a potential Jag customer. I have owned a luxury car for decades, primarily Audi or BMW. But I have never considered a Jag. In fact, I’ve never known a person in my life who has owned a Jaguar, which, in hindsight, seems remarkable.

Jaguar is not even in the top 10 of luxury car brands. In terms of market strength, it is a has-been, an unprofitable, forgotten also-ran. When was the last time anyone said, “Man, I can’t wait to get my hands on that new Jag!” Right. Probably somewhere between bell-bottoms and Beta video tapes.

In addition to style, research shows there are two big considerations when deciding among luxury cars: performance and maintenance costs.

How does Jaguar stack up? Automotive engineering is dominated by Germany, Japan, Italy, and America these days. To most, Jaguar means frequent break-downs and high maintenance costs. Am I rolling old tapes? Maybe. But that is the brand’s image and it would cost a lot to change people’s minds about that. Is the classic image of James Bond driving a British car relevant for young buyers today? Is it worth holding on to? Do you really want a mercurial British car as your first choice in a luxury car?

I put Jag in the same category as another recent brand rebel — Nutter Butter. Nutter Butter is Jaguar’s brand chaos soul mate — an also-ran in the cookie business with no strong brand meaning. Creating bizarre, unsettling TikTok videos upends cookie marketing tradition and any brand heritage. But who cares? Nobody was talking about Nutter Butter, and now they are.

Could Oreo go down this road? No. They’re the leading brand and have spent millions to develop “meaning” with its customers. BMW can’t suddenly start acting like a TikTok influencer on a sugar rush. Mercedes can’t go full re-brand gonzo. They’ve got too much to lose.

But Jag isn’t a leading brand. It’s a losing brand. So why not shake it up in a bold and conversational way? The content of the advertisement is a red herring. We’re looking at Jaguar for the first time in decades.

2. The ad didn’t feature cars

One of my favorite ad campaigns in recent years never featured a product. Never even mentions it.

A Chick-fil-A employee sits on a red couch with a customer and talks about how the employee met a special customer need. For example, an employee learned sign language to serve a customer who was deaf. Another bonded with a child who had a heart transplant.

What does this have to do with chicken sandwiches?

Brand marketing is about creating an emotional expectation between you and your customers.

To illustrate this in my speeches, I’ll ask the audience to shout out what they think of when I say “Coca-Cola.” Without exception, they say “polar bears.” There was the one time when a guy in the front row said “sadness,” but that’s a story for another day.

My point is that Coke has spent billions to move your mind away from brown sugar water to playful, happy Christmas bears. Coke is a feeling. 

Chick-fil-A has its critics, but it is more than fast food to its raving customers. It’s a warm and happy feeling reinforced by food-less commercials.

So I don’t dismiss the Jaguar ads just because they are car-free. Will you buy a luxury car for its engine dimensions and gas mileage or because it actually means something to you? Jaguar’s brand meaning before last weak was as thin as Earl Grey Tea.

Finally, let’s address the target market strategy, which is aimed at …

3. Designers and Creatives

Years ago, I worked on an influencer marketing project with a luxury automotive brand. The company was introducing a stylish new car and wanted to host events nationwide for social media titans.

But I found that every car company was going after the same small group of luxury car influencers. It was nearly impossible to get their attention. So I started researching adjacent demographic markets. What other categories of people talk a lot about cars?

I discovered two groups obsessed with cars: technology geeks and creative directors. That makes sense, right? Cars are about tech and style.

Tesla has probably cornered the market for techno geeks. But what car brand has a special and unique appeal to creatives? There isn’t one. I think Jag studied the market data long and hard and saw a seam they could own. Brilliant. Early feedback shows creatives applauding the brand.

And by the way, the “copy nothing” appeal to creatives is a direct line to the Jaguar brand heritage.

The holistic strategy

Jaguar prototype

An ad is not a strategy. A logo is not a strategy. So what else do we know about the re-brand?

• Jag has built a radical new electric car that will sell for roughly double the price of current Jaguar vehicles. The car is expected to debut soon at the Miami Art Show. In an interview with Automotive News, Jaguar Land Rover CEO Adrian Mardell said the still-secret Jaguar GT will make people “salivate” when they see its styling.
• They are targeting young, wealthy, design-minded people. After the internet / AI boom, there are a lot of young millionaires out there wanting to make their own statement.
• The new all-EV Jaguar cars will be positioned as “exuberant,” “modernist,” “compelling,” and all about “fearless creative.” The strategy is spearheaded by an experienced and respected auto brand marketer, Gerry McGovern. So this re-brand is not the whimsical idea from some GenZ agency. There is data and insight behind the strategy. By the way, McGovern already turned the Range Rover brand around. So I am willing to give him a pass on the ad fumble.
• The company is overhauling its dealership network which will also feature high-end art and cusine. That is a BOLD reinvention of the auto dealership.

Jag is re-imagining the whole automotive experience through the lens of the creative class. It’s ludicrous to judge the entire strategy based on one ad.

Let’s give it time.

I just finished writing a book about disruptive marketing (“Audacious: How Humans Win in an AI Marketing World” available in February 2025). I see the underlying logic of what Jaguar is trying to do. Jag might be a competent brand. But competent doesn’t cut it. Competent = commodity. Competent doesn’t create conversations. My book explains how the world’s best creatives are breaking through the noise by disrupting the:

• Narrative
• Medium, where the story is told
• Who is telling the story

From what we know about the brand’s holistic strategy, Jag is completely upending the luxury car narrative. This is exactly what they need to do. 

The risk? There is none. You can’t kill what’s already dead. The only risk is continuing to be forgettable.

They’re in that sweet spot where “nothing to lose” meets “everything to gain.” They’re in the perfect position to pull a Nutter Butter — to be so outrageous, so unexpected, that people can’t help but notice.

The new car is supposed to be introduced in a few weeks. If it’s as sleek and cool as it is rumored to be, if the dealerships become something more than a place where people hate to shop, if Jaguar creates a story that truly connects with a creative class longing to be understood … Jag will be newly relevant.

Perhaps it’s already on the way. After all, when was the last time we spent this much time talking about Jaguar?

Exactly.

Update: Jaguar has now introduced the car. The first look:

Here is the introduction video:

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustration courtesy Jaguar

The post In defense of Jaguar (I think I’m the only one) appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

I think most people have a love-hate relationship with LinkedIn. Even if you’re a fan, you’re probably annoyed by spam, AI-generated content and comments, and wonky algorithms. LinkedIn success is a challenge for us all.

Well, I have some good news for you. My recent conversation with LinkedIn guru Richard Bliss won’t make these problems disappear, but he does help you navigate the platform for a more productive and enjoyable experience.

In the latest episode of The Marketing Companion, Richard and I cover:

• The fundamental strategy for personal success
• The end of LinkedIn “pods”
• How LinkedIn is fighting AI and actually depressing the value of comments
• The truth about the success of video on the platform
• The growing power of collaborative articles
• The best strategy for LinkedIn newsletters
• … and much more.

For many years Richard has been my go-to advisor for all things LinkedIn and I know you’ll enjoy this Master Class in LinkedIn success strategy. Just click here to listen!

Just click here:

Click here to enjoy Marketing Companion Episode 301

Please support our sponsor, who brings you this amazing episode.

Bravo for Brevo!

This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now any business can build automated customer experiences, email marketing workflows, and landing pages that guide your customer to your main message. We are here to support businesses successfully navigating their digital presence in order to strengthen their customer relationships.

Go to https://www.brevo.com/marketingcompanion to sign up for Brevo for free and use the code COMPANION to save 50% on your first three months of Brevo’s Starter & Business plan!

Illustration courtesy MidJourney

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The Uprising Alumni

Twice a year, I host a marketing retreat called The Uprising. It’s not unusual for people to call this “magical” or “transformational” as it blends actionable marketing ideas, meaningful new relationships, and a connection with food, fun, and nature. I created this event out of my own frustration that marketing conferences were overwhelming, impersonal, and focused on iterative, small thinking. This retreat is limited to 30 people and focused on the future and our relevance as marketers.

I’ve captured a few highlights from this intimate gathering. The major themes were:

• Artificial intelligence
• Personal branding
• Future of the brand
• Word-of-mouth marketing
• Megatrends

These priorities were pre-determined by the participants. Here are some highlights:

Artificial Intelligence

Of course, this theme was woven throughout the retreat. I kicked off the discussion with high-level observations about the near future, including:

• Navigating the rapid pace of change
• AI Agents and their impact on work
• Implications of relying on AI as an “external brain”
• How generative AI will lead to even more addictive behaviors

In a world where AI increasingly curates our content, there is a marketing opportunity to introduce serendipity and surprise into customer lives.

Dr. Lisa Palmer gave a stunning presentation about the “AI legal storm.” What happens when AI can produce mass complaints, employee claims, and destructive comments against an organization? The current legal system will be overwhelmed, and it’s happening now.

Robbie Fitzwater, a university lecturer and entrepreneur, provided practical tips for integrating AI into our lives and businesses. He is achieving massive productivity gains by building AI into repeatable processes like quality checks on his emails and social media posts.

Daniel Nestle and Tyler Stambaugh led open discussions on AI business integration.

Personal Branding

Lauren Colbert

Before each Uprising retreat, I survey the participants to observe their educational priorities. For the first time, “personal branding” came out as number one.

Lauren Colbert of Filament led the group through a hands-on workshop on determining where each person fits in their business eco-system. One exercise encouraged participants to create a personal brand “haiku” by naming:

• Whom do I serve? (in five words)
• What do I do for them? (in seven words)
• Why does it matter (in five words)

Mark and Amanda Russell

The group also had a unique opportunity to hear the inspirational personal branding story of Amanda Russell, who discussed the evolution of her career from elite athlete to pioneering YouTube star, entrepreneur, consultant, academic, thought leader, and author. For me, there were a few lessons:

• Amanda’s intense tenacity in the face of life obstacles.
• How she was able to assess her strengths and deploy resources at each stage of her life to get to the next step (as a broke college grad, she mailed companies old running shoes as a sign of her work ethic!).
• How she was able to view her “shit jobs” as a path to a achieve a greater vision.
• How she demonstrated courage to say “no” to financial opportunities when they were not aligned with her values.

A key theme of the personal brand discussions was considering the feeling or emotion your brand elicits in others. Think beyond functional relevance.

By building meaningful connections and providing valuable, empowering experiences for audiences, creators can sustainably monetize content and thrive in a changing world.

Future of the brand

Claudia Sciaretta

We were honored to have Claudia Sciarretta, Global Insights Director of Pepsico, return to The Uprising with views on connecting customer research with brand strategy. Claudia gave a fascinating talk that included insights on:

• Using customer data to discern changes in “slow trends” (like values and basic needs) versus “fast trends” that might represent short-term opportunities. One of her biggest challenges is figuring out which trends will last, and communicating that to Pepsico’s many brands.
• When we heard from Claudia two years ago, she talked about the end of the brand “bonfire” as companies focus on being relevant in cultural moments. This year, she talked about brands actually changing culture – a bold and interesting idea.
• She described how she is integrating AI into generating and unlocking insights, especially when it comes to micro trends in different countries.

Sara Wilson debuted a new talk on the community-powered brand. Her premise is that consumers are increasingly barricaded in “digital campfires” outside traditional social listening platforms. Somehow brands must earn their way into these communities.

Strategies included:

1) IRL (in real life) events
2) Media and Brand Partnerships
3) Creator Collaborations
4) Social content

To achieve success, brands must be clear on what they stand for, identify organic communities relevant to their customers, and activate within the communities.

Word of Mouth Marketing (WOMM)

Sarah Neely

There was synergy between all of the presentations at The Uprising, but the connection to WOMM was particularly strong throughout the retreat. There is a recognition that as customers become unreachable by traditional media,  we need to connect in new ways. While trust in companies and the media might be in decline, we still trust each other – a strong business case for WOMM.

Sarah Neely is a word-of-mouth marketing expert with extensive experience with brands like Red Bull, Major League Baseball, and Chipotle. She led a workshop to help each participant explore WOMM opportunities for their own businesses.

While WOMM success can be a complex cocktail of research, data-informed strategies, and identification of customer groups, Sarah helped participants focus on the authentic, relevant, and helpful story elements most likely to create word of mouth success.

I debuted a new speech that will accompany the ideas of my upcoming (Feb 2025) book, Audacious: How Humans Win in an AI Marketing World. While not strictly a word-of-mouth marketing book, Audacious describes a path to disruptive marketing that will help businesses stand out in a world swamped by AI content. All of this ultimately fuels WOMM, the purest and most trusted form of marketing.

Mark Schaefer

I opened the presentation with data showing why marketing is so boring today. I then provided lively case studies that illustrated three paths to disruptive marketing:

Disrupt the story narrative

• Start with wrong
• Leverage anxiety
• Break taboos

Disrupt where the story is told

• Add awe
• Mix the media
• Lean into customer signals

Disrupt who tells the story

• Critical importance of UGC
• The math behind WOMM
• Social objects

Mega trends

It’s always an honor to host Jola Burnett, SVP of Ipsos, and learn her views of the critical mega-trends impacting our world. Jola focused on several key areas:

Consumer confidence in the economy, which is high and growing in the U.S. and other places in the world.

The AI threat to news and how this will negatively impact consumers. The lines between news and entertainment have blurred, leading to a decline in journalistic integrity. Most people cannot discern disinformation. Trust issues spill over. Most of the issues facing news and journalism apply to your brand messaging, too.

Cookies can quantify how many times a digital ad appears onscreen (“viewable impressions”). But more powerful brand tracking frameworks can evaluate campaign performance over time in recognition, emotion and retention, which Ipsos calls “memory currency.”

By focusing on memory currency, marketers can go beyond whether an ad was simply viewable. They can craft more influential attention-getting ads while centering their real target: human impact.

Most employees want to be more creative at work. There is workplace tension about having a creative outlet versus working in a “sea of sameness.” Generative AI could be a release valve for this tension.

Lisa Palmer and Jola Burnett

Ipsos sees marketing becoming much more visually-oriented, driven by easily-accessible AI capabilities.

Jola showed data illustrating that most people are not worried about AI. My view is that they’re not worried because they don’t know!

Over the next few years, marketers will be challenged to navigate authenticity alongside the explosion of AI-generated and hyper-personalized content.

Jola concluded with a fascinating talk about the future of parenting, including the impact of AI, shifts in values, mental health, climate anxiety, and rising financial costs. A major opportunity is for brands to help buffer this stress of parenting:

• Help me be fully present at the key daily and life moments of my kids
• Help me seamlessly shift between work mode, parent mode and elder caregiver mode
• Prevent me from missing out on anything important (work promotions, kids’ milestones, unexpected curveballs, etc.)

The Uprising Conclusions

As you can see, The Uprising was quite an intellectual goldmine. But this is only a fraction of the professional value of the event.

Most of my “a-ha” moments came from the group discussions connected to each of these presentations. For example, I realized that AI algorithms and exposure to social media might be depressing creativity, risk-taking, and fun. Jola’s talk opened my eyes to the vast and complex new needs of parents. A talk I had with Uprising friends led me to realize the unexplored new roles for employees in word-of-mouth marketing.

That is the true beauty of The Uprising. We don’t think out of the box. We combine boxes for breakthrough ideas.

And lest you believe that all we did was hurt our brains with all these new ideas, we also had plenty of time for relaxation and fun, including hikes, meals, reflection time, and a private concert.

The Uprising is an extraordinary experience that I hope you’ll experience for yourself one day soon. Registration is now open for the next retreat. Hope to see you there!

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

The post The future of marketing happens here appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

Some brands are making a U-turn away from safe and reliable marketing practices into something bizarre and even … horrifying. The trade press began to characterize the new wave of unhinged brands as DGAF (for Don’t Give a F*ck).

But nothing could be further from the truth. These brands care deeply about their products and customers but realize that their enemy is indifference. Without awareness and conversations about the product, there are new sales. A disruptive narrative unlocks consumer attention and the DGAF brands are plowing into exciting new territory.

To understand the connection between today’s over-the-top weirdness and consumer attention, we need to start with Liquid Death.

Liquid Death: A pioneer of unhinged brands

When it comes to disrupting a boring brand narrative, Liquid Death is a rocket-fueled joyride to the kingdom of badassery. It’s turned a bland, commoditized category (water) on its head by breaking every marketing taboo in the history of marketing taboos.
This is fearless marketing.

• Let’s start with the name. “Death” is usually not the ideal topic to bring up when selling a consumer product, especially when competitors are normally called something like Rainbow Springs.
• And its packaging. Water is supposed to be a symbol of purity. Liquid Death does the opposite—it’s sold in oversized aluminum cans featuring a macabre illustration of a heavy metal skull. By embracing the imagery and language of darkness and danger, Liquid Death subverts every expectation of what a politically correct brand should be.
• One notorious campaign featured a blind taste test in which participants compared Liquid Death to toilet water. The brand’s founder, Mike Cessario, drank from a toilet on camera to prove that Liquid Death tastes better.

The brand embraces its (many) critics. One review said, “I would rather lick the back of a sweaty fat man than drink Liquid Death.” The company turned this into a viral video when it asked customers to lick the back of a sweaty fat man. It quickly proved that 100% of consumers prefer its drink.

You really need to see this:

Liquid Death aligns with controversial figures and subcultures like heavy metal bands and tattoo artists. By embracing fringe elements of society, Liquid Death appeals to consumers who feel alienated by the mainstream and crave a sense of belonging and rebellious fun.

Unhinged brands emerge

Recently I wrote about the nightmarish TikTok videos published by Nutter Butter brand cookies. If you haven’t checked this article out, go ahead, I’ll wait.

At a time when many marketers are covered in fear-induced night sweats over the potential to make a mistake or offend, there’s a growing crop of brands proving people will reward crudeness and candor when it’s actually entertaining. The strategies and product markets differ, but brands like Nutter Butter, Liquid Death, Duolingo, and Pop Tarts are using edgy, agile laughs to win over audiences. Arguably, the much-maligned Jaguar re-brand is a DGAF nod to the old school marketing world.

While there has always been an element of weird in the ad world, I think we’re on a cusp of really audacious content because the world is ready for it.

Indifference is the enemy

I don’t pretend to completely understand the imagery and narrative presented by Nutter Butter or Liquid Death. But I do understand that they have people talking.

And I love this refreshing take. It’s objectionable but not offensive. I mean, what is the legal department going to say about people licking sweat of a guy’s back?

It doesn’t cross a line because it creates new lines in a unique brand universe. Liquid Death and Nutter Butter have looked at the “rules” of water and cookies and determined that they need to be re-written. Awesome.

Weird marketing isn’t new but perhaps it is newly relevant in a world where people are just tired of the same repetitive ads and marketing.

If you’re going to take a big brand risk, maybe the safest play of all is inventing a new world where there are no rules and nobody to offend. Even small brands are entering the DGAF universe.

You only win with brand

In an interview, Liquid Death founder Mike Cessario contended that dull is usually embedded in a brand from the beginning. “Entrepreneurs create something new. They have a product name, and maybe they hire a graphic designer, but it’s not that interesting or smartly branded. Later in the game, when they have money, they hire marketing agencies to build campaigns around this uninteresting thing to make people care about it, or somehow make it relevant when it’s not. But when you can have the people involved at the beginning who understand culture and psychology and have them create the brand, it’s a far more powerful position.

“You’re only going to win with branding. You won’t win with some functional ingredients you can’t own. In that case, when you’re big enough, Coke or Pepsi or someone else will just produce the same thing—same ingredients, cheaper, more widely distributed, and then you lose. With water, there’s minimal, if any, functional difference between the brands. The difference is purely marketing. People want to walk around with this thing instead of that thing. None of the water brands were interesting. I did my homework. There was a huge opportunity to tell a different story.

“The big mistake entrepreneurs make is thinking ‘what has worked in the past is what’s working now—let’s make something like that.’ Most new things are just copies of existing things. If you aspire to be truly unique or innovative, you have to trick your brain and force yourself to consider bad or dumb ideas. That makes you consider things that don’t exist, because why would anyone create a product that’s a bad idea?”

DGAF brands? No. The wisdom is far beyond that.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

The post DGAF: Why unhinged brands could be the safest marketing path appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

Today, I’ll explain the Parasite Economy and why it is destroying businesses but opening up new opportunities for creators.

For many years, I’ve subscribed to Ted Gioia’s newsletter, “The Honest Broker.” It’s hard to describe this newsletter. Ted is a music critic and historian whose musings tend to wander all over the cultural landscape. But he has a knack for consistently connecting the dots in insightful ways, and I almost always learn something from his posts.

In an article titled “Are We Now Living in a Parasite Culture?” Ted makes an observation that is profound in its simplicity and wisdom. It goes like this:

“Nowadays, parasite businesses are the largest corporations in the world. Their technologies do many harmful things, but lately they have focused on serving up fake culture, leeching off the creativity of real human artists.

“Just take a look at the dominant digital platforms—and consider how little they actually create. But the amount of leeching they do is really quite stunning, especially when compared with the dominant businesses of the past.

• What does Facebook really create? Almost nothing. It relies on 3 billion users to create content (ugh!—their word, not mine), and then monetizes these people and their unpaid labor.
• What does Google really create? Almost nothing. Just look at how it destroys newspapers, while doing zero journalism itself. The comparison with a parasite could hardly be more apt. It feeds off the news, but never adds to it.
• What does Spotify really create? Almost nothing. The folks at Spotify don’t worry about their lousy app, because they’re so busy sucking blood from the creative economy, to which they contribute not one whit. Meanwhile, their CEO is now richer than any musician in the history of the world.
• What does TikTok really create? Almost nothing. This company relies on one million creators—none of them are employees. Most of them are working for hopes and dreams. TikTok is run like a Hollywood studio, but without cast, crew, directors, scriptwriters, or any creative talent whatsoever. But that hardly matters when you’re just a parasite living off unwitting hosts.

“Consider the case of the woman who attracted 713,000 TikTok followers and generated 11 million views for her videos—and got paid $1.85 over the course of five months. No that’s not $1.85 million—it’s one buck and eighty-five pennies. You can practically hear the lifeblood getting sucked out of the creator economy.”

Ted’s post continues, and he concludes by saying, “For the first time in history, the Forbes list of billionaires is filled with individuals who got rich via parasitical business strategies—creating almost nothing, but gorging themselves on the creativity of others.”

As usual, Ted made me think long and hard. I agree with him, but there is another side of this coin. In fact, the Parasite Economy is the best thing that ever happened to me in my professional life. And it can be for you, too. Today I’ll explain why.

The Parasite Economy’s Poster Child

On the surface, I am the poster child for “Victims of the Parasite Economy.”

I’ve probably added 20 million words to the social web through my blog and podcast alone. Google and its algorithm brotherhood crawl the internet like bugs, chewing my content like termites and then hurling it back out as an indistinguishable paste. The molecular material of my precious content is within everything now—no attribution, no money, no customers.

The years of effort behind this content are now part of the immortal glue that holds AI together. How have I been compensated for my significant content contribution? Nothing at all. I’ve never received one penny from Google, social media sites, or an AI company.

And yet, after 15 years of blogging and 12 years on the podcast, I keep churning out more. In fact, I think I’m doing my best work ever, giving away my most valuable ideas and insights every week.

Through Ted’s view, I should be incensed. But I’m grateful. Here’s why.

The Benefits of the Parasite Economy

While it’s true that I’m not making money from my content, I’ve made millions of dollars over the course of my creator career because I built an audience. You can’t have an audience without awareness, and you can’t have awareness without giving away valuable content.

I can see why Ted or any creative would feel abused because their content is consumed, loved, and shared without compensation. The key to surviving in the creator economy is not counting on your content for revenue. Those days are gone. So go ahead and grieve that reality, but get over it and look for other profitable ways to serve your audience.

I have 24 revenue streams. The most important ones are:

• Keynote speaking events and corporate workshops
• Personal coaching
• Book sales
• Private marketing retreat (The Uprising)
• Online classes

Until last year, I would have had marketing strategy consulting on the list — this was number one for many years. But I’ve been turning down these opportunities due to the wear and tear of travel.

My point is that, purely based on the awareness provided by the Parasite Economy, I’ve reinvented myself in a way that has allowed me to move away from the 9-5 corporate job.

The economics of our world today

I’ve never received a dime from Google or Facebook, but I’ve also never paid them (or anyone) a dime in advertising. So, at least for me, it’s been a fair trade-off.

Likewise, even a media company like The New York Times has been able to reinvent itself by diversifying into new media properties like podcasts, events, books, and speaking (they are building personal brands for their best reporters).

I am NOT dismissing the galaxy of negatives about internet parasites, including many of the good points Ted made in his post.

But I wanted to provide an alternate view that, with some creativity and resourcefulness, a creator can thrive, even under these strange circumstances.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustration courtesy of MidJourney

The post The Parasite Economy: An Upside for Creators appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

I’ve given hundreds of speeches all around the world. Many kind people come up to me after my talks and thank me for some new insight or learning. But here is one phrase I’ve never heard: “I really loved that pie chart.”

People don’t normally respond to data and graphs during a speech. They don’t go back to the office telling people about the awesome Pareto Diagram they saw at an event.

People retain and share stories. People will come up to me, even years after an event, and tell me about one of my stories they fondly remember.

Every successful professional salesperson, marketer, or keynote speaker knows that effective storytelling is the best way to create a lasting, memorable, emotional connection with an audience. And when you craft that one story that truly captures your passion, expresses your values, and drives h0me your point in a memorable way, you have something special — the signature story.

In the latest episode of The Marketing Companion podcast, I cover the art and science of the signature story with Jay Acunzo. Jay has spent much of his career studying this craft and this is a fun and enlightening episode you won’t want to miss.

In this recording, each of us tells a favorite signature story and then dissects its essence to reveal why it works. In my story, I reveal why an audience literally gasped when they heard it for the first time.

You won’t want to miss this. You just have to click here to listen:

Click here to enjoy Marketing Companion Episode 299

Please support our sponsor, who brings you this amazing episode.

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This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now any business can build automated customer experiences, email marketing workflows, and landing pages that guide your customer to your main message. We are here to support businesses successfully navigating their digital presence in order to strengthen their customer relationships.

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The post The signature story: Your critical marketing asset appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

The hottest marketing topic in the world right now is Nutter Butter.

And that’s the point.

Nutter Butter, the sixth most-popular U.S. cookie brand, has upended TikTok with unhinged videos that cross horror movies with an acid trip. Here’s an example:

@officialnutterbutterTHE DAYS–when. .plow? original sound – nutter butter

This might seem like an inexplicable, or even dangerous, way to promote a cookie loved by children. But this strategy aligns with research I’ve done for my new book (“Audacious,” out January 2025). In the context of modern marketing, this strategy is bizarre but also brilliant.

Today I’ll explain why the Nutter Butter campaign is more than chaos.

The biggest problem in marketing today

… is attention.

We live in a world awash with content. Our ads don’t just compete with other ads. They compete for attention with Netflix, Candy Crush, and photos of the new grandkids on Facebook.

And this war for attention grows even more desperate with AI. AWS reports that already more than half the content on the web is AI-generated slop.

To break through this incredible wall of noise takes something bold … maybe even a little crazy. So let’s start there. Nutter Butter needs awareness for its brand and is taking a risk to be audacious.

Purpose behind the outrage

This campaign is getting so much attention because it’s unsettling, perhaps even horrifying. But there is a method behind this madness.

Jonah Berger, a Wharton marketing professor and author of one of my favorite books, Contagious: Why Things Catch On, identified emotional connection as one of the key factors influencing content virality. He explained that when we care deeply about something, we are more likely to share it with others and remember it.

Jonah’s research showed that content that evokes strong emotions, whether positive or negative, is more likely to be recalled and talked about than content that is purely informational or emotionally neutral.

Virality is most associated with high-arousal emotions like excitement, awe, anger, outrage, and fear. Yes … anger, outrage, and fear.

Another company embracing anger and outrage is the fast-growing water brand Liquid Death. It created its brand by starting with WRONG —  Naming its product Death. Selling water in cans emblazoned with skulls. Adopting gruesome images as its brand vision. Collaborating with porn stars and other alternative niches. And in three years, this brand went from nothing to a valuation of $1.4 billion.

The bizarreness effect is a facet of human memory suggesting that we better remember things that deviate from the norm. This phenomenon is also known as the “von Restorff effect” or the “isolation effect.”

One of the highlights of my new book is the idea that most marketers typically focus on positive emotions. By highlighting fear and outrage, Liquid Death and Nutter Butter are tapping into an overlooked strategy to increase awareness and relevance.

The world wants weird

The Nutter Butter campaign is on TikTok for a reason. Gen Z likes brands that go their own way, and the weirder, the better.

• A study by the market research company Ipsos found that 65% of Gen Z respondents believe that “being true to yourself” is more important than being popular, compared to 43% of Millennials and 35% of Gen X.
• Research by the advertising agency Wunderman Thompson found that 70% of Gen Z respondents believe that being different is a good thing, and they prefer standing out from the crowd.
• A Live Nation study showed that 82% feel “weird is in” and 58% say the more absurd something is, the cooler it becomes.”
• Much has been written about the rise of absurdist Gen Z humor that baffles older generations. The weirder, the better.

So the unexpected weirdness of the campaign might not make much sense unless you’re part of Gen Z.

Is Nutter Butter “on brand?”

Some of the criticism of this campaign is that this is just too weird for a cookie brand. These horrifying images are off-brand.

Well, let’s start with a question: When you think of the Nutter Butter cookie, what IS the brand? That’s what I thought. Nothing comes to mind. You probably haven’t had one of these cookies since you were a kid … if you’ve ever had one at all.

My point is that Nutter Butter has no meaningful brand recognition and has nothing to lose by stepping into Crazy Town.

Would this work for Coke or Nike or Apple? No, because these companies actually have brands. Nutter Butter had nothing to lose and everything to gain.

If a cookie competitor like Oreo created insane videos like this, it would be truly off-brand. So Nutter Butter is turning its weakness —  it has no brand meaning — to its advantage by owning the weird.

And it worked.

Here’s a funny thing. If you search for Nutter Butter on TikTok, it’s actually hard to find the ads because there are so many influencer posts talking about the ads and directing their followers to the account. One influencer video garnered 3 million views alone. In a few weeks, Nutter Butter has added one million new TikTok followers. Each video is receiving thousands of comments and shares.

So, the brand is suddenly relevant, in the middle of the culture, creating conversations. What a success story.

It’s also getting attention from the general public. Here is the search interest in Nutter Butter over the last year, according to Google Trends:

The nightmarish campaign is receiving tons of mainstream media coverage, including The Today Show and Fast Company. The cookie chaos has spawned numerous reddit popular threads trying to interpret what it all means.

Is it having a financial impact on the brand? It’s too soon to tell, but it’s hard to imagine that it’s not experiencing a significant sales boost from all this attention.

Is it sustainable?

Is this a stunt or a strategy?

I think it’s too smart to be a stunt. My guess is that there is actually a narrative here. There are characters, codes, themes. I think a subcult of people will devote themselves to unraveling the mysteries and Nutter Butter would be wise to keep the momentum going with actual clues and rewards.

It will be interesting to see how all this madness might spill over to their packaging. What would happen if they had a special edition Nutter Butter Man package? There are a lot of ways they can go with this. If they keep this madness going and there is some underlying depth to a storyline, it would be sustainable.

Here’s the lesson

To stand out in the world today, competence doesn’t cut it. Competence doesn’t create conversations. Competence isn’t culturally relevant.

If your marketing is competent, it’s ignorable.

Nutter Butter is no longer ignorable because they have stepped off the cliff and taken a dive into audacity.

What you’ll learn in my new book is that you don’t have to be horrific or shocking to be audacious, but you do have to disrupt the marketing patterns in your industry. With the help of some of the world’s most renowned creative experts, I’ll teach you how to disrupt your marketing narrative.

I can’t wait for you to see the new book … and I also have a new speech on this topic!

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

The post The Nutter Butter campaign explained. Yes, this nightmare makes sense appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

On vacation in Italy, I visited a lovely wine shop in Florence. So of course, I wanted to talk to the owner about marketing (can’t help myself). The proprietor had a lovely place filled with antiques and art — such an interesting, visual environment! And yet, she wasn’t on Instagram. In fact, she didn’t use social media at all, a personal decision that certainly goes against the grain.

“Everyone tells me I should be posting,” she said. “But I don’t feel comfortable with it and would rather spend my time talking with customers.”

She spread her arms to indicate this sacred space where she sits in her shop, sipping wine with customers. “This is what I love about my business.”

Obviously, this anti-social media strategy has worked well. Her business has been growing for 18 years, built on her reputation of quality products and personal attention.

Sometimes, you can’t just listen to the gurus. Marketing is often a personal decision.

And I’d like you to consider this alternative thinking as a possible competitive advantage …

Marketing lemmings

The biggest problem with marketing, and especially social media marketing, is that “best practices” are so well known and so easily absorbed. Once a new competitive trick is discovered on a social platform, it spreads like wildfire and becomes part of everyone’s normal practice.

For example, the “shocked look” video thumbnail pioneered by Mr Beast:

Leads to this:

I’m not judging whether this is good or bad. It probably works on some level. But it all looks the SAME.

My point is that by going your own way, following your muse, and ignoring conventional wisdom, you can evolve into your own competitive advantage simply because when it’s YOU, it’s different.

Go your own way

I was an early adopter of social media marketing. In 2006, as part of my corporate marketing duties, I led an early social media team and started my own blog a few years later.

And I was a big rule-follower. I desperately tried to fit in and follow all the best practices of the day. I dutifully created my strategic, SEO-optimized content for my “ideal customer personas.” And two things happened.

First, nothing happened. Nobody was reading or commenting on my content.

Second, I became bored. What was I doing? Creating keyword-infused content for a made-up persona? Blah.

So I stopped.  And I started telling my own story, following my curiosity, expressing opinions (even when they went against the grain), and breaking the shackles of Google-driven content.

And something amazing happened.

When I went my own way, instead of finding my ideal audience, my ideal audience found me. And they were all over the world. When I decided to be a real person, real people responded back, and it changed my career.

There is no way this would have happened if I had stayed in the social media trough of best practices.

It was a powerful lesson, and since then, I’ve broken rules all along the way as I’ve written my books, created The Uprising, and established a speaking career. That personal decision to have your own little rebel yell doesn’t mean you’re reckless or offensive. But it requires courage to show up differently when boring is the path of least resistance.

The personal decision and marketing

Are you in a marketing trough? Are you so focused on what other people are doing that you’re overlooking your unique value and inherent creativity?

More importantly, are you happy and excited about your work, or are you becoming bored with all these rules, as I was?

Stop trying to game the system and start being unapologetically you. Because in the end, people don’t connect with keywords or personas. They connect with stories, passion, and real human beings who have something genuine to say.

There is a place for best practices, but don’t overlook the power of going your own way, especially when most marketing is so dull. There is tremendous pressure to do what everybody else is doing. It might seem scary not to follow the crowd. But that might be your most powerful and meaningful differentiator.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustration courtesy of Austrian National Library and Unsplash.com

The post Sometimes, marketing comes down to a personal decision appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.