One of the most significant periods of my life was the three years I studied under the world’s greatest business consultant, Peter Drucker. Dr. Drucker is known as the father of modern management, but he also contributed to the creation of marketing as a professional discipline, wrote extensively about entrepreneurship and innovation, and is generally regarded as the greatest business philosopher of all-time.

There is not a single day that I don’t hear his voice in my head as I work through customer problems. His advice has become the foundational pillars of my work and in many respects, my life.

But there is one piece of advice he gave me that is remarkably useful to me in this overwhelming world of change, and I think it will help you, too. Let’s reveal that today.

Immersed in the problem

I studied under Dr. Drucker while pursuing an MBA at the Claremont Graduate University. He had retired from most of his professional life and devoted his time to mentoring students in the business school that now bore his name.

He would sit on the edge of a desk with a carafe of coffee and talk about his books. It was impossible to outline his talks as he took us on a jagged journey through his life and the fascinating people he met along the way.

Dr. Drucker taught us through the Harvard case study method. We were assigned a long text detailing a complex business problem. Over weeks of classes, we would dissect the issues from every angle. As business leaders, our tendency was to try to solve the case and resolve the problem.

And that’s when Dr. Drucker would go nuts.

It’s not about the right answers

This class was filled with experienced leaders eager to display their intelligence and insight by “solving” the case study.

Nothing irked Dr. Drucker more.

“The people in this case study have been working in their business for 30 years or more,” he would say. “What makes you so arrogant to think that you can solve the problem when they can’t? Your job is not to have the right answers. Your jobs is to have the right questions.”

This might be the most important advice of my professional life and informed how I approach all my business consulting assignments. I approach business problems very humbly because I am never the expert in the room. Why would I have the right answers?  However, I can guide people to the right questions — the real key to a resolution.

I’ve found that most leaders have the knowledge and insight to solve their problems if they know where to find an answer.

Relevance of the right questions

The marketing world is far too complex to be an expert in everything. I’m not sure you can be an expert in anything! However, you must be immersed enough in the day’s issues to ask the right questions. You have to have a sense of what is possible.

I think curiosity is the most important soft skill for marketers today. For me, asking the right questions is not just a prerequisite to effective consulting. It helps me become a better author, speaker, and teacher.

Asking the right questions is also the true heart of all great content creation. If you put the work into finding the right questions, great content will surely follow.

Jay Acunzo and I just dropped a fun podcast episode demonstrating the opportunity to ask the right questions. We challenged each other to pose questions that the other person had never been asked before. And it worked! I invite you to have some fun with us and enter a world of challenging questions.

All you have to do is click here >

Click here to enjoy Marketing Companion Episode 305

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Illustration courtesy MidJourney

The post You don’t need to have the right answers if you have the right questions. appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

What were the most popular blog posts of 2024?

This is more difficult to answer today than a few years ago because my posts are read in so many different places today. I don’t spend the time curating social media views across all the various channels (like Medium, Substack, and LinkedIn) but certainly can see when a post goes “viral.”

Here at least is an estimate of the most popular posts of 2024 based on post views.

1. How to Reimagine Universities for the AI Era

Although this post appeared just a few weeks ago, it was “boosted” by Medium and appeared on the front page of the platform’s website. There is some wild thinking here, and most people agreed with my view that colleges need a radical new start.

2. In Defense of Jaguar (I think I’m the Only One)

A post that caused a rumble, earning 17,000 views on LinkedIn. I almost didn’t comment on this car controversy, but so many people wrote to me to ask what I thought about it that I took the plunge.

This is a good example of “spiky” content. I posed a contrarian view, not to be contrarian but to expose a defensible argument.

3. The Real Reason Marketing Content is Getting Worse

The idea is that a creative dependency on technology limits people’s ability to innovate because they don’t know the craft. This hit a chord with people, resulting in hundreds of reader comments across the web.

4. The Biggest Threat to Free Speech and Democracy Isn’t Speech. It’s Amplification

There are so many arguments about protecting free speech and the limits of free speech but most people are missing the point entirely. The opportunity for vast amplification of any view was something the Founding Fathers never anticipated.

5. It’s Time to Create a Creator Guild

One of the major limits on AI progress is a lack of access to high quality content. I would happily turn over almost 20 years of content to my AI overlords for fair compensation. Wouldn’t you? Solves so many problems.

6. Ten Non-Obvious Social Media Trends

In my early days as a blogger, I commented on social media almost exclusively. I thought it would be fun to return to my roots and point to some trends that seem to be passing many people by.

7. How Blogging Changed My Life

2024 marked the 15th anniversary of my blog. I normally don’t dwell on the past but this was an opportunity to reflect on how far I’ve come as a blogger. While blogging might seem like the OG social media content, it is still as vital as ever and still growing.

8. Why AI Will Not Doom Marketing

Open AI founder Sam Altman blurted out that AI will easily and rapidly eliminate 95% of all marketing jobs. I don’t know AI, but I do know marketing and I had to point out why this is view is simply wrong.

9. How to be the Best Fake Possible

If I hear the word “authentic” one more time I think I’ll hurl. Do we really want authentic? It never crosses my mind when I watch a spectacular action movie created almost entirely by CGI. If I value spectacular in the real world, why not in the business world. Should we embrace the Era of Spectacular?

10. The Biggest Mistake Content Creators Make Today

This might seem like a click-bait headline, but it’s not. I’ve done hundreds of personal coaching calls, and 90% of the people I speak to have grotesquely sub-optimized their content because of this one mistake.

So that’s a wrap. I’ll add that my top five podcast episodes of the year were:

1. Why it was time to burn this community to the ground

2. Beyond Imposter Syndrome

3. Creating your signature story

4. What business are you in — really?

5. The inescapable role of humans in an AI world

If you’re a fan of the blog, I think you will love The Marketing Companion podcast! 

Thanks for being here, and here’s to a great 2025.

Need a keynote speaker about brand communities? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustrations courtesy MidJourney

The post The most popular blog posts of 2024 appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

Jaguar has been an easy target for critics after the company re-branded itself with a foppish, silly ad and a strange new logo. However, I am not one of those critics. Today, I’ll explain why I’m the only marketer on earth defending the Jaguar strategy. In fact, they are on the only reasonable path for the brand.

Let me be clear that at this point, I am separating the ad/logo from the strategy. In fact, I hate the ad, which seems like an AI fever dream of what “creative” is supposed to be:

I also abhor the logo re-design because Jaguar had one of the coolest logos on the planet and they ruined it.

Why am I pro-Jaguar? Because I think the strategy is brilliant, even if the execution (so far) seems disastrous.

Why Jaguar needs a new strategy

Beyond the disdain of the brand creative, there are three main criticisms of the Jag re-brand:

1. Ignores a legacy of “Britishness” and performance / luxury
2. The ads didn’t feature a car
3. Targeting a creative customer base seems like nonsense.

Let’s break down each criticism:

1. Ignores a legacy of “Britishness” and performance/luxury

I would probably be considered a potential Jag customer. I have owned a luxury car for decades, primarily Audi or BMW. But I have never considered a Jag. In fact, I’ve never known a person in my life who has owned a Jaguar, which, in hindsight, seems remarkable.

Jaguar is not even in the top 10 of luxury car brands. In terms of market strength, it is a has-been, an unprofitable, forgotten also-ran. When was the last time anyone said, “Man, I can’t wait to get my hands on that new Jag!” Right. Probably somewhere between bell-bottoms and Beta video tapes.

In addition to style, research shows there are two big considerations when deciding among luxury cars: performance and maintenance costs.

How does Jaguar stack up? Automotive engineering is dominated by Germany, Japan, Italy, and America these days. To most, Jaguar means frequent break-downs and high maintenance costs. Am I rolling old tapes? Maybe. But that is the brand’s image and it would cost a lot to change people’s minds about that. Is the classic image of James Bond driving a British car relevant for young buyers today? Is it worth holding on to? Do you really want a mercurial British car as your first choice in a luxury car?

I put Jag in the same category as another recent brand rebel — Nutter Butter. Nutter Butter is Jaguar’s brand chaos soul mate — an also-ran in the cookie business with no strong brand meaning. Creating bizarre, unsettling TikTok videos upends cookie marketing tradition and any brand heritage. But who cares? Nobody was talking about Nutter Butter, and now they are.

Could Oreo go down this road? No. They’re the leading brand and have spent millions to develop “meaning” with its customers. BMW can’t suddenly start acting like a TikTok influencer on a sugar rush. Mercedes can’t go full re-brand gonzo. They’ve got too much to lose.

But Jag isn’t a leading brand. It’s a losing brand. So why not shake it up in a bold and conversational way? The content of the advertisement is a red herring. We’re looking at Jaguar for the first time in decades.

2. The ad didn’t feature cars

One of my favorite ad campaigns in recent years never featured a product. Never even mentions it.

A Chick-fil-A employee sits on a red couch with a customer and talks about how the employee met a special customer need. For example, an employee learned sign language to serve a customer who was deaf. Another bonded with a child who had a heart transplant.

What does this have to do with chicken sandwiches?

Brand marketing is about creating an emotional expectation between you and your customers.

To illustrate this in my speeches, I’ll ask the audience to shout out what they think of when I say “Coca-Cola.” Without exception, they say “polar bears.” There was the one time when a guy in the front row said “sadness,” but that’s a story for another day.

My point is that Coke has spent billions to move your mind away from brown sugar water to playful, happy Christmas bears. Coke is a feeling. 

Chick-fil-A has its critics, but it is more than fast food to its raving customers. It’s a warm and happy feeling reinforced by food-less commercials.

So I don’t dismiss the Jaguar ads just because they are car-free. Will you buy a luxury car for its engine dimensions and gas mileage or because it actually means something to you? Jaguar’s brand meaning before last weak was as thin as Earl Grey Tea.

Finally, let’s address the target market strategy, which is aimed at …

3. Designers and Creatives

Years ago, I worked on an influencer marketing project with a luxury automotive brand. The company was introducing a stylish new car and wanted to host events nationwide for social media titans.

But I found that every car company was going after the same small group of luxury car influencers. It was nearly impossible to get their attention. So I started researching adjacent demographic markets. What other categories of people talk a lot about cars?

I discovered two groups obsessed with cars: technology geeks and creative directors. That makes sense, right? Cars are about tech and style.

Tesla has probably cornered the market for techno geeks. But what car brand has a special and unique appeal to creatives? There isn’t one. I think Jag studied the market data long and hard and saw a seam they could own. Brilliant. Early feedback shows creatives applauding the brand.

And by the way, the “copy nothing” appeal to creatives is a direct line to the Jaguar brand heritage.

The holistic strategy

Jaguar prototype

An ad is not a strategy. A logo is not a strategy. So what else do we know about the re-brand?

• Jag has built a radical new electric car that will sell for roughly double the price of current Jaguar vehicles. The car is expected to debut soon at the Miami Art Show. In an interview with Automotive News, Jaguar Land Rover CEO Adrian Mardell said the still-secret Jaguar GT will make people “salivate” when they see its styling.
• They are targeting young, wealthy, design-minded people. After the internet / AI boom, there are a lot of young millionaires out there wanting to make their own statement.
• The new all-EV Jaguar cars will be positioned as “exuberant,” “modernist,” “compelling,” and all about “fearless creative.” The strategy is spearheaded by an experienced and respected auto brand marketer, Gerry McGovern. So this re-brand is not the whimsical idea from some GenZ agency. There is data and insight behind the strategy. By the way, McGovern already turned the Range Rover brand around. So I am willing to give him a pass on the ad fumble.
• The company is overhauling its dealership network which will also feature high-end art and cusine. That is a BOLD reinvention of the auto dealership.

Jag is re-imagining the whole automotive experience through the lens of the creative class. It’s ludicrous to judge the entire strategy based on one ad.

Let’s give it time.

I just finished writing a book about disruptive marketing (“Audacious: How Humans Win in an AI Marketing World” available in February 2025). I see the underlying logic of what Jaguar is trying to do. Jag might be a competent brand. But competent doesn’t cut it. Competent = commodity. Competent doesn’t create conversations. My book explains how the world’s best creatives are breaking through the noise by disrupting the:

• Narrative
• Medium, where the story is told
• Who is telling the story

From what we know about the brand’s holistic strategy, Jag is completely upending the luxury car narrative. This is exactly what they need to do. 

The risk? There is none. You can’t kill what’s already dead. The only risk is continuing to be forgettable.

They’re in that sweet spot where “nothing to lose” meets “everything to gain.” They’re in the perfect position to pull a Nutter Butter — to be so outrageous, so unexpected, that people can’t help but notice.

The new car is supposed to be introduced in a few weeks. If it’s as sleek and cool as it is rumored to be, if the dealerships become something more than a place where people hate to shop, if Jaguar creates a story that truly connects with a creative class longing to be understood … Jag will be newly relevant.

Perhaps it’s already on the way. After all, when was the last time we spent this much time talking about Jaguar?

Exactly.

Update: Jaguar has now introduced the car. The first look:

Here is the introduction video:

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustration courtesy Jaguar

The post In defense of Jaguar (I think I’m the only one) appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

Today, I’ll explain the Parasite Economy and why it is destroying businesses but opening up new opportunities for creators.

For many years, I’ve subscribed to Ted Gioia’s newsletter, “The Honest Broker.” It’s hard to describe this newsletter. Ted is a music critic and historian whose musings tend to wander all over the cultural landscape. But he has a knack for consistently connecting the dots in insightful ways, and I almost always learn something from his posts.

In an article titled “Are We Now Living in a Parasite Culture?” Ted makes an observation that is profound in its simplicity and wisdom. It goes like this:

“Nowadays, parasite businesses are the largest corporations in the world. Their technologies do many harmful things, but lately they have focused on serving up fake culture, leeching off the creativity of real human artists.

“Just take a look at the dominant digital platforms—and consider how little they actually create. But the amount of leeching they do is really quite stunning, especially when compared with the dominant businesses of the past.

• What does Facebook really create? Almost nothing. It relies on 3 billion users to create content (ugh!—their word, not mine), and then monetizes these people and their unpaid labor.
• What does Google really create? Almost nothing. Just look at how it destroys newspapers, while doing zero journalism itself. The comparison with a parasite could hardly be more apt. It feeds off the news, but never adds to it.
• What does Spotify really create? Almost nothing. The folks at Spotify don’t worry about their lousy app, because they’re so busy sucking blood from the creative economy, to which they contribute not one whit. Meanwhile, their CEO is now richer than any musician in the history of the world.
• What does TikTok really create? Almost nothing. This company relies on one million creators—none of them are employees. Most of them are working for hopes and dreams. TikTok is run like a Hollywood studio, but without cast, crew, directors, scriptwriters, or any creative talent whatsoever. But that hardly matters when you’re just a parasite living off unwitting hosts.

“Consider the case of the woman who attracted 713,000 TikTok followers and generated 11 million views for her videos—and got paid $1.85 over the course of five months. No that’s not $1.85 million—it’s one buck and eighty-five pennies. You can practically hear the lifeblood getting sucked out of the creator economy.”

Ted’s post continues, and he concludes by saying, “For the first time in history, the Forbes list of billionaires is filled with individuals who got rich via parasitical business strategies—creating almost nothing, but gorging themselves on the creativity of others.”

As usual, Ted made me think long and hard. I agree with him, but there is another side of this coin. In fact, the Parasite Economy is the best thing that ever happened to me in my professional life. And it can be for you, too. Today I’ll explain why.

The Parasite Economy’s Poster Child

On the surface, I am the poster child for “Victims of the Parasite Economy.”

I’ve probably added 20 million words to the social web through my blog and podcast alone. Google and its algorithm brotherhood crawl the internet like bugs, chewing my content like termites and then hurling it back out as an indistinguishable paste. The molecular material of my precious content is within everything now—no attribution, no money, no customers.

The years of effort behind this content are now part of the immortal glue that holds AI together. How have I been compensated for my significant content contribution? Nothing at all. I’ve never received one penny from Google, social media sites, or an AI company.

And yet, after 15 years of blogging and 12 years on the podcast, I keep churning out more. In fact, I think I’m doing my best work ever, giving away my most valuable ideas and insights every week.

Through Ted’s view, I should be incensed. But I’m grateful. Here’s why.

The Benefits of the Parasite Economy

While it’s true that I’m not making money from my content, I’ve made millions of dollars over the course of my creator career because I built an audience. You can’t have an audience without awareness, and you can’t have awareness without giving away valuable content.

I can see why Ted or any creative would feel abused because their content is consumed, loved, and shared without compensation. The key to surviving in the creator economy is not counting on your content for revenue. Those days are gone. So go ahead and grieve that reality, but get over it and look for other profitable ways to serve your audience.

I have 24 revenue streams. The most important ones are:

• Keynote speaking events and corporate workshops
• Personal coaching
• Book sales
• Private marketing retreat (The Uprising)
• Online classes

Until last year, I would have had marketing strategy consulting on the list — this was number one for many years. But I’ve been turning down these opportunities due to the wear and tear of travel.

My point is that, purely based on the awareness provided by the Parasite Economy, I’ve reinvented myself in a way that has allowed me to move away from the 9-5 corporate job.

The economics of our world today

I’ve never received a dime from Google or Facebook, but I’ve also never paid them (or anyone) a dime in advertising. So, at least for me, it’s been a fair trade-off.

Likewise, even a media company like The New York Times has been able to reinvent itself by diversifying into new media properties like podcasts, events, books, and speaking (they are building personal brands for their best reporters).

I am NOT dismissing the galaxy of negatives about internet parasites, including many of the good points Ted made in his post.

But I wanted to provide an alternate view that, with some creativity and resourcefulness, a creator can thrive, even under these strange circumstances.

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustration courtesy of MidJourney

The post The Parasite Economy: An Upside for Creators appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

The hottest marketing topic in the world right now is Nutter Butter.

And that’s the point.

Nutter Butter, the sixth most-popular U.S. cookie brand, has upended TikTok with unhinged videos that cross horror movies with an acid trip. Here’s an example:

@officialnutterbutterTHE DAYS–when. .plow? original sound – nutter butter

This might seem like an inexplicable, or even dangerous, way to promote a cookie loved by children. But this strategy aligns with research I’ve done for my new book (“Audacious,” out January 2025). In the context of modern marketing, this strategy is bizarre but also brilliant.

Today I’ll explain why the Nutter Butter campaign is more than chaos.

The biggest problem in marketing today

… is attention.

We live in a world awash with content. Our ads don’t just compete with other ads. They compete for attention with Netflix, Candy Crush, and photos of the new grandkids on Facebook.

And this war for attention grows even more desperate with AI. AWS reports that already more than half the content on the web is AI-generated slop.

To break through this incredible wall of noise takes something bold … maybe even a little crazy. So let’s start there. Nutter Butter needs awareness for its brand and is taking a risk to be audacious.

Purpose behind the outrage

This campaign is getting so much attention because it’s unsettling, perhaps even horrifying. But there is a method behind this madness.

Jonah Berger, a Wharton marketing professor and author of one of my favorite books, Contagious: Why Things Catch On, identified emotional connection as one of the key factors influencing content virality. He explained that when we care deeply about something, we are more likely to share it with others and remember it.

Jonah’s research showed that content that evokes strong emotions, whether positive or negative, is more likely to be recalled and talked about than content that is purely informational or emotionally neutral.

Virality is most associated with high-arousal emotions like excitement, awe, anger, outrage, and fear. Yes … anger, outrage, and fear.

Another company embracing anger and outrage is the fast-growing water brand Liquid Death. It created its brand by starting with WRONG —  Naming its product Death. Selling water in cans emblazoned with skulls. Adopting gruesome images as its brand vision. Collaborating with porn stars and other alternative niches. And in three years, this brand went from nothing to a valuation of $1.4 billion.

The bizarreness effect is a facet of human memory suggesting that we better remember things that deviate from the norm. This phenomenon is also known as the “von Restorff effect” or the “isolation effect.”

One of the highlights of my new book is the idea that most marketers typically focus on positive emotions. By highlighting fear and outrage, Liquid Death and Nutter Butter are tapping into an overlooked strategy to increase awareness and relevance.

The world wants weird

The Nutter Butter campaign is on TikTok for a reason. Gen Z likes brands that go their own way, and the weirder, the better.

• A study by the market research company Ipsos found that 65% of Gen Z respondents believe that “being true to yourself” is more important than being popular, compared to 43% of Millennials and 35% of Gen X.
• Research by the advertising agency Wunderman Thompson found that 70% of Gen Z respondents believe that being different is a good thing, and they prefer standing out from the crowd.
• A Live Nation study showed that 82% feel “weird is in” and 58% say the more absurd something is, the cooler it becomes.”
• Much has been written about the rise of absurdist Gen Z humor that baffles older generations. The weirder, the better.

So the unexpected weirdness of the campaign might not make much sense unless you’re part of Gen Z.

Is Nutter Butter “on brand?”

Some of the criticism of this campaign is that this is just too weird for a cookie brand. These horrifying images are off-brand.

Well, let’s start with a question: When you think of the Nutter Butter cookie, what IS the brand? That’s what I thought. Nothing comes to mind. You probably haven’t had one of these cookies since you were a kid … if you’ve ever had one at all.

My point is that Nutter Butter has no meaningful brand recognition and has nothing to lose by stepping into Crazy Town.

Would this work for Coke or Nike or Apple? No, because these companies actually have brands. Nutter Butter had nothing to lose and everything to gain.

If a cookie competitor like Oreo created insane videos like this, it would be truly off-brand. So Nutter Butter is turning its weakness —  it has no brand meaning — to its advantage by owning the weird.

And it worked.

Here’s a funny thing. If you search for Nutter Butter on TikTok, it’s actually hard to find the ads because there are so many influencer posts talking about the ads and directing their followers to the account. One influencer video garnered 3 million views alone. In a few weeks, Nutter Butter has added one million new TikTok followers. Each video is receiving thousands of comments and shares.

So, the brand is suddenly relevant, in the middle of the culture, creating conversations. What a success story.

It’s also getting attention from the general public. Here is the search interest in Nutter Butter over the last year, according to Google Trends:

The nightmarish campaign is receiving tons of mainstream media coverage, including The Today Show and Fast Company. The cookie chaos has spawned numerous reddit popular threads trying to interpret what it all means.

Is it having a financial impact on the brand? It’s too soon to tell, but it’s hard to imagine that it’s not experiencing a significant sales boost from all this attention.

Is it sustainable?

Is this a stunt or a strategy?

I think it’s too smart to be a stunt. My guess is that there is actually a narrative here. There are characters, codes, themes. I think a subcult of people will devote themselves to unraveling the mysteries and Nutter Butter would be wise to keep the momentum going with actual clues and rewards.

It will be interesting to see how all this madness might spill over to their packaging. What would happen if they had a special edition Nutter Butter Man package? There are a lot of ways they can go with this. If they keep this madness going and there is some underlying depth to a storyline, it would be sustainable.

Here’s the lesson

To stand out in the world today, competence doesn’t cut it. Competence doesn’t create conversations. Competence isn’t culturally relevant.

If your marketing is competent, it’s ignorable.

Nutter Butter is no longer ignorable because they have stepped off the cliff and taken a dive into audacity.

What you’ll learn in my new book is that you don’t have to be horrific or shocking to be audacious, but you do have to disrupt the marketing patterns in your industry. With the help of some of the world’s most renowned creative experts, I’ll teach you how to disrupt your marketing narrative.

I can’t wait for you to see the new book … and I also have a new speech on this topic!

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

The post The Nutter Butter campaign explained. Yes, this nightmare makes sense appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

While AI is the greatest marketing story since the internet, it’s been earning a lot of bad press lately.

• Some analysts don’t see the possibility of an ROI commensurate with the billions being poured into the technology.
• Environmentalists decry the energy that is needed to maintain the systems.
• Lawsuits are flying everywhere, and deep fakes have become mainstream news.
• And on top of this, most people aren’t adopting the technology beyond “dabbling.”

It begins to make you think:: Does AI have a marketing problem?

A few weeks ago, I suggested that it was time for AI to embrace marketing. No tech company is telling the story of what AI is and where it’s going—the story is being interpreted by pundits, critics, and politicians.

Sure enough, both Google and Microsoft launched ad campaigns during the Olympics, but the ads were terrible. Google’s ad, in which a father encourages his daughter to use Gemini to write a letter to her favorite athlete, was particularly cringe-worthy. Writing a child’s letter? Is that the best you can do?

The AI marketing problem is one of many subjects I cover with Paul Roetzer on the new episode of The Marketing Companion. Paul is the founder of the Marketing AI Institute and always presents a measured view of the AI landscape. But we did address some hot-button issues like:

• The new AI “robber barons” knowing stealing content and IP to grow a business
• The HUGE copyright issue blocking adoption
• The special impact of Elon Musk
• The lack of preparation for possible AI-driven job loss
• AI and the U.S. election
• AI and marketing productivity

Does AI have a marketing problem? This episode will undoubtedly get you thinking. Click here to listen!

Click here to enjoy Marketing Companion Episode 296

Resources mentioned in the show:

JobsGPT

Artificial Intelligence Show

MAICON

CharacterAI

Special thanks to guest appearances from RISE members who participated in the bonus Q&A session:

• Joeri Billast
• Brian Piper
• Dan Christ
• Sandee Rodriguez
• Roxana Hurduca?
• Bruce Scheer
• Scott Scowcroft

Please support our sponsor, who brings you this amazing episode.

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This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now any business can build automated customer experiences, email marketing workflows, and landing pages that guide your customer to your main message. We are here to support businesses successfully navigating their digital presence in order to strengthen their customer relationships.

Go to https://www.brevo.com/marketingcompanion to sign up for Brevo for free and use the code COMPANION to save 50% on your first three months of Brevo’s Starter & Business plan!

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The post Does Marketing Have an AI Problem or Does AI Have a Marketing Problem? appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

Personal brand on TikTok?

Too short for a blog post, too interesting to ignore, here are some quick thoughts from the Schaefer-verse:

Is it really a personal brand on TikTok?

I’ve been teaching about personal branding for nearly a decade and probably have studied this subject as much as anyone on earth. But a new development has me flummoxed.

Increasingly, “personal brand” is becoming synonymous with performers on TikTok. I’ve seen this connection creeping in, but it slapped me in the face when I saw sessions on “personal brand strategy” at SXSW run literally by teen TikTok stars.

I’m not against teen TikTok stars—go for it. But is this building a personal brand … or achieving personal fame? There’s a difference.

The term “personal brand” was popularized by a 1997 Fast Company article called “The Brand is You” by Tom Peters. He stressed the importance of curating your own professional brand (just like a corporate brand) to succeed in business.

In my popular Personal Branding Master Class, I make the distinction between fame (like Kim Kardashian) and a personal brand, which means you have the

• presence
• reputation
• authority

… to make your professional dreams a reality. You probably won’t be famous (and don’t need to be), but you will be known in your industry, and that’s a HUGE advantage.

By the way, I think you can create a professional personal brand, instead of personal fame, on TikTok just like any other channel. I’ve seen some great marketing and business content there.

But today, TikTok’s meme-merchants with brand deals seem to be lumped together in the “personal brand” category by the popular media. I think that’s confusing. Am I splitting hairs?

I broke my own rule

In many of my books and speeches, I implore marketers to stop doing what people hate — interrupting, intercepting, and spamming, for example.

Here’s one thing that I know people hate: pop-up ads. The research is overwhelming. In 2014, Ethan Zuckerman, the inventor of the pop-up ad, wrote a lengthy apology for his creation in The Atlantic. He called it “The Internet’s Original Sin” and pleaded with businesses to “ditch them.”

And yet, I now have a pop-up on my site. One attentive reader called this irony to my attention, so I thought I would explain it.

Subscriptions to my blog had been stagnant. Long story short, I am fighting the math of large numbers (the bigger the email list, the more I need to grow to keep up with natural attrition).

I needed to upgrade my email strategy, and one recommendation was to add a pop-up to gently remind people to subscribe. I resisted the idea for years but finally succumbed.

I hope I have done this in a kind way. It only pops up after you have been on the site for a while, so it’s not on your face, and it only happens once. Bottom line, it worked.

So I have a “gentle pop-up!”

No sugar-coating

In my last roundup-style post, I had a number of sobering observations about AI and our future. One reader chastised me for not being more positive.

I do think positivity is important, but the truth is even more so. If I don’t tell you the truth, I am cheating you, deceiving you in the long term to make you feel good in the short term.

If you believe projections from Accenture, Deloitte, and McKinsey, between 40% and 70% of marketing tasks can be easily automated. My friend Paul Roetzer, who studies this more than anyone, ranted in his podcast this week that job displacement is coming fast, and he’s worried that nobody is prepared for it.

I do not think mass job displacement is inevitable, at least in the short-term. There are many financial, legal, ethical, and political hurdles for AI to overcome. And, as I wrote recently, I believe is always a place for human creativity.

But change is coming. That’s what’s real right now. We can’t see the truth through a sugar-coated lens. Let’s grow together based on truth and lift each other up along the way!

Word-of-mouth marketing is where it’s at

Word-of-mouth marketing (WOMM) is probably the most important marketing genre. But it has been relegated to a marketing sideshow because it’s difficult to execute and even more difficult to measure. And frankly, it’s just not as sexy as a celebrity-filled TV ad.

But I’m convinced in this deep fake age of mistrust, WOMM will emerge as an incredibly important strategy. It’s not that hard. Give people something cool to talk about!

It can be this simple. I dined at the wonderful Oasis restaurant on the Caribean island of Saint Martin a few weeks ago. At each place setting, there was a little card to give you a fake smile. Donning the fake smile was irresistible of course. Don’t you think kids would love this?

The simple word-of-mouth marketing idea becomes complete with unique stories on the back of the card. About 10% of the population are “super-sharers” who will take a cool story and share it with family and friends. That ignites WOMM. So, feed them the stories and it will spread.

Don’t overlook visual prompts like the smile card to remind people to talk about you.

What are the stories you’re sharing about your business? How are you getting them out into the world so your business becomes conversational?

Need a keynote speaker? Mark Schaefer is the most trusted voice in marketing. Your conference guests will buzz about his insights long after your event! Mark is the author of some of the world’s bestselling marketing books, a college educator, and an advisor to many of the world’s largest brands. Contact Mark to have him bring a fun, meaningful, and memorable presentation to your company event or conference.

Follow Mark on Twitter, LinkedIn, YouTube, and Instagram

Illustration courtesy Unsplash.com

The post Are you really building a personal brand on TikTok? appeared first on Schaefer Marketing Solutions: We Help Businesses {grow}.

What business are you in? That is one of the most deceptively difficult questions you’ll face.

Here’s an example from my personal experience.

One of my first consulting customers was a regional telecom company. This was a company run by engineers who were proud of their ability to offer the very latest technology. But when I asked customers why they valued this company, they cared nothing for the technology. They valued reliability and the fact that this company would respond to issues even in the middle of the night.

My customer thought they were selling technology. However, the customer was buying a security blanket for their critical communication systems.

In the latest episode of The Marketing Companion, Keith Jennings and I explore the multidimensional question, “What business are you in?”

Theodore Levitt

We begin by discussing Theodore Levitt’s seminal article “Marketing Myopia,” published in the Harvard Business Review in 1960. One of the key questions Levitt posed in this article is, “What business are you in?” Levitt suggests that this question has profound implications for how companies understand their purpose, define their markets, and, ultimately, achieve long-term success.

Levitt argued that businesses often fail because they are too focused on their products rather than on their customers’ needs and desires. He used the term “marketing myopia” to describe this shortsightedness. Companies should not define themselves by the products they make but by the value they deliver to their customers. This shift in perspective can lead to a broader and more sustainable understanding of their market and competitive landscape.

Levitt’s question, “What business are you in?” forces companies to look beyond the immediate scope of their operations and products. It encourages them to think about the underlying needs they fulfill for their customers. This customer-centric approach is essential for innovation and growth. When businesses understand their core purpose, they are better equipped to adapt to changes in technology, consumer behavior, and market conditions.

A modern example of Levitt’s principle can be seen in companies like Apple. While Apple started as a computer manufacturer, it recognized early on that it was in the business of creating innovative technology solutions that enhance people’s lives. This broader vision has allowed Apple to expand into various markets, including music, smartphones, tablets, and wearables, continually redefining its business in response to technological advances and consumer demands.

The Marketing Companion episodes are short—30 minutes—but the conversation is expansive. Listen and learn how you might answer the question, “What business are you in?”

Click here to enjoy Marketing Companion episode 292

Please support our sponsor, who brings you this amazing episode.

Bravo for Brevo!

This episode is brought to you by Brevo (formerly Sendinblue). Brevo gives you the tools to attract, engage, and nurture customer relationships.

Now any business can build automated customer experiences, email marketing workflows, and landing pages that guide your customer to your main message. We are here to support businesses successfully navigating their digital presence in order to strengthen their customer relationships.

Go to https://www.brevo.com/marketingcompanion to sign up for Brevo for free and use the code COMPANION to save 50% on your first three months of Brevo’s Starter & Business plan!

Illustration courtesy MidJourney

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Pilot Ernie Meeks is one of the new influencers building trust for brands

By Aaron Hassen, {grow} community member

The most difficult job in marketing today is determining how to effectively connect with our customers in a fractured media landscape. Fortunately, we have informative research and experts like Ed Keller to guide us on where to turn next … and that might include a surprising crop of new influencers.

Here’s a little story to set up the findings of Ed’s research.

I was reading the news, and an article from The Dallas Morning News jumped out at me. The article, The new social media influencer? Pilots and flight attendants, tells the story of Southwest Airlines pilot Ernie Meeks. Ernie was disappointed when his daughter, who had dreamed of following in his footsteps, considered dropping out of pilot school. Meeks was determined to change her mind, so he created videos for YouTube and Instagram highlighting his daily routines as a pilot.

After a year, his subscribers had grown to 57,300 on YouTube and 130,000 on Instagram … and his daughter decided to remain in pilot training school. But rather than quit, Meeks expanded into podcasting, and his show is now fully backed and sponsored by his employer, Southwest Airlines.

Why would an airline invest in an employee’s social media presence? How does this connect to modern marketing realities?  The answers are found in Ed Keller’s latest research, Unveiling Influence: A Suzy Report on The Impact of Creators on American Consumers’ Lives.

Known for his groundbreaking studies on Word-of-Mouth Marketing, Ed Keller is the CEO of the Keller Advisory Group and Executive Director of Market Research Institute International. Recently, Ed turned his attention to the new influencers and their impact on consumer behavior. If you’re like me, the findings will excite you.

27 million creators … and counting

The Keller Advisory Group worked with research firm Suzy to conduct a nationally representative study of over 1,100 consumers ages 16-54. The study focused on the impact creators and influencers have on consumer attention and purchasing behaviors. Keller had previously surveyed thousands of creators to get their points of view. This time, he decided to take a look at the other side of the equation, which of course is most interesting to brands and marketing and advertising professionals like me.

Keller defines a creator as someone who self-identifies as one and makes money creating. An influencer is someone who posts content on social media regularly and has a significant following. Often, these individuals are one and the same, so I’ll be using the terms interchangeably in this article.

The study estimates there are 27 million paid creators in the U.S. or 14% of all consumers ages 16-54. But all creators are not alike, and the breakdowns are important: 

• 12.22% (3.3m) are macro-influencers with 250k+ followers 
• 25.18% (6.8m) are mid-tier influencers with 50k – 250k followers
• 39.5% (10.4m) are micro-influencers with less than 10k followers. (This segment is reported to be the most influential)

Let’s move on to some of the key takeaways from the study.

Creators are far more influential than ads

According to the survey, 7 in 10 consumers follow creators, and 80% of those followers take some sort of action due to the influence of creator content. These actions are significant and include:

• visiting the brand’s website (55%),
• following the brand on social media (46%),
• recommending the brand to someone else (42%), and
• resharing the creator’s content (29%).

The best part? An eye-popping 43% of consumers report making a purchase! This meant that compared to advertising, creator content was 2.6 times more influential in purchasing decisions for those polled.

So, what exactly is driving these results? In a word, trust.

New influencers mean trust

The study finds that creator content outperforms traditional advertising across several key attributes.

Creator content is trusted 2.9 times more than advertising and is considered more exciting, unique, relevant, and shareable. Creator content also creates a stronger emotional connection, as 83% of consumers report that they like or love the creator’s content. These qualities appear to contribute to the higher effectiveness of creator content when influencing consumer perceptions and actions compared to ads. 

Brands follow the money

As Mark Schaefer highlighted in his recent article, How big is the creator economy? Three times larger than we thought, brand spending on influencers is surging.

Keller found that nearly 6 in 10 have an ongoing relationship with brands. In his latest survey, between 73% and 76% of consumers said that creator content influences their perceptions of both large, well-known brands and lesser-known emerging brands. So, it’s no coincidence that trusted brands like Amazon, Microsoft, Walmart, and Apple invest in creators.

Money is shifting away from advertisers and toward the new influencers. This year, brands will reportedly spend around $8.14 billion on sponsored social media content. According to Reuters, legacy advertising outlets like “Google and YouTube have faced competition for ad budgets from other online platforms, including Facebook, Instagram, TikTok and Amazon.com.”

The Washington Post notes that even “Well-known news outlets have seen a decline in the amount of traffic flowing to them from social media sites, and some of the money that advertisers previously might have spent with them is now flowing to creators.” The shift in investment from digital advertising to creators highlights the increased importance and effectiveness of creator partnerships for brands.

Ultimately, it’s clear that creators are funded because of their ability to create customers, which is why Southwest Airlines would eagerly support their pilot/creator. Creators are now the arbiters of consumer attention and trust, and brands are leveraging that trust to drive purchases. 

So, the next time you have your finger on the button ready to launch yet another ad campaign, consider the data from Ed Keller and invest in a social media word-of-mouth campaign with a micro-influencer instead. That’s certainly what I’ll be doing.

Aaron Hassen is a well-respected marketing leader, strategist, and hands-on practitioner. In 2004, Aaron began his career by launching an online and print advertising service, acquired by a competitor four years later. For the next 18 years, Aaron led marketing for emerging B2B technology companies helping them multiply their annual revenues. Today, Aaron runs AH Marketing, a full-service fractional marketing team focused on Go-To-Market strategy, demand generation, and brand development for B2B revenue leaders with little time or sufficient help to address their marketing challenges.

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